At Tcompac fy, I handled 40–60 customer cases daily through live chat and ticket-based support, working to resolve issues on time and meet SLA requirements.
I provided real-time troubleshooting for customer-reported issues across digital platforms and services. I also managed escalations and worked with technical and operations teams on complex system-related issues.
At Jumia 3P, I managed more than 100 daily customer and client requests through email, chat, and ticketing systems. I also handled complaints and escalations, maintained CRM records, and produced operational and performance reports.
At Aerofloat, I reviewed customer onboarding applications and supported risk and compliance checks. I verified customer information, investigated potential issues, and escalated high-risk cases according to internal procedures.
