Olatunde Finnih

I’m a Customer Service Support professional with a Chemical Engineering background, focused on delivering outstanding support in international, multi-channel environments. I combine troubleshooting and performance analysis with a customer-first approach to resolve issues quickly and confidently.

In my most recent role at Concentrix, I provided calls, chat, and email support for airline passengers—handling booking, baggage, and flight change issues while maintaining strong customer satisfaction. I also escalated complex technical cases and documented customer interactions accurately to keep resolutions on track.

Earlier, at Platforma iGabinet, I delivered technical support for healthcare software platforms and analyzed customer data to monitor KPIs and identify service improvements. Before that, I supported clients through IT installation and technical support work, including network and software setup, hardware/software troubleshooting, and clear documentation—skills that continue to strengthen how I help customers today.