Elona Kalaja

Maintained bookkeeping databases and spreadsheets, updating information as needed. Communicated with previous patients to request payment, arranged payment plans, and collected payments, accurately recording them in the system. Created reports and balance sheets documenting overall profits and losses, and updated patient accounts based on payment or contact information.

Greeted and directed patients to examination rooms, scheduled appointments, and made reminder calls. Informed patients about delays, updated and verified patient information, and assisted with filling out forms. Received and processed cash and credit card payments for medical services, reviewed accounts, and collected overdue payments.

Managed and motivated the retail team to increase sales and ensure efficiency. Handled customer queries and complaints, ensuring high standards of customer service. Monitored sales data to identify and address decline or growth, organized store promotions, marketing events, and product displays.

Aided customers in opening, managing, and optimizing their bank accounts and other products. Pursued leads and potential customers to expand services and products offered. Provided advisory services for clients regarding available financial services and resolved issues concerning customer accounts.

Delivered exceptional customer service to each client and processed all banking transactions accurately and efficiently. Identified client needs and referred financial products and services. Ensured all policies, procedures, and guidelines were maintained while processing transactions, and participated in team meetings to foster a positive environment.

Managed a team of 15 individuals on various shifts and was on call 24/7. Had sole responsibility for product inventory and money in cash registers. Trained new hires to perform a wide variety of tasks and worked a wide variety of schedules, including holidays, weekends, and nights.

Organized events to provide income for charity. Responsible for the distribution of revenue collected to children in need.

Currently pursuing a Bachelor's degree in Accounting. This program focuses on advanced accounting principles and practices, preparing students for professional roles in finance and auditing.

Completed an Associate Degree in Accounting. This program provided a foundational understanding of accounting principles, financial reporting, and taxation.

Completed a program in Mathematics and IT. This program provided a strong foundation in mathematical concepts and information technology skills.

Obtained a High School Diploma. The curriculum included a broad range of subjects, preparing for further academic pursuits.