Open to opportunities

Hannah Johnson

@hannahjohnson4

Message

Customer service professional delivering empathetic support and measurable results across channels.

United States

Message

What I'm looking for

I seek a remote or hybrid customer-facing role where I can use negotiation, CRM expertise, and clear communication to improve collections and client satisfaction.

I am a dedicated customer service professional with over five years of experience in financial services, retail, and client support, working in remote, hybrid, and in-person environments. I consistently resolve customer issues via phone, email, text, and virtual platforms while meeting performance goals and maintaining compliance.

I have experience in collections, account management, and team supervision, with strengths in negotiation, CRM systems, and time management. I work independently, train and support teams, and prioritize clear communication and organization to improve customer satisfaction and operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Debt Collector / Account Specialist

Current

Regions Bank

Managed collections on closed and past-due accounts, negotiated settlements and payment arrangements, and resolved customer complaints via remote communication tools while meeting performance targets.

Collections Negotiation Account Management CRM Systems Documentation

Current

Customer Service Representative

Current

Bank of England Mortgage

Delivered responsive customer support via email, text, phone, and video conferencing; assisted clients with loan processing and document management while maintaining compliance in a fully remote setting.

Customer Service Loan Processing CRM Systems & Compliance Email Support Video Conferencing Documentation

Debt Collector

Bank of America

Oct 2021 - Dec 2022 (1 year 2 months)

Contacted clients with overdue accounts to collect payments, guided customers through repayment options, and maintained accurate documentation while achieving performance goals in a hybrid environment.

Collections Repayment Plans Documentation CRM Systems Phone Support Hybrid Work Performance Goals

Assistant Manager

Timewise Food Store

Apr 2021 - Oct 2021 (6 months)

Oversaw daily store operations, managed inventory and invoicing, trained new team members, and resolved customer service issues to maintain compliance with company procedures.

Team Leadership Inventory Management Invoicing Training Customer Service Cash Handling Scheduling & Compliance

Account Specialist

Fully Promoted

May 2020 - Apr 2021 (11 months)

Managed account closures and invoicing remotely, maintained accurate records, and collaborated with clients and internal teams to ensure client satisfaction.

Account Management Invoicing CRM Systems Record keeping Client Relations Email Support

Retail Supervisor

Once Upon a Child

Aug 2019 - May 2020 (9 months)

Led a retail team by assigning shifts and responsibilities, balanced registers, secured the store at close, and delivered customer service while maintaining store standards.