Open to opportunities

Ellie Wilkinson

@elliewilkinson

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Dedicated customer service professional with strong problem-solving skills.

United Kingdom

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What I'm looking for

I am seeking a role that allows me to utilize my customer service skills and offers opportunities for growth and development in a supportive environment.

I am a hard-working and motivated individual with extensive experience in customer service. My current role as a Reception Supervisor at The Grand Hotel Llandudno has allowed me to develop a diverse skill set, including staff training, effective communication, and problem-solving in high-pressure situations. I thrive in fast-paced environments and enjoy taking on new challenges.

Throughout my career, I have successfully managed teams, resolved customer complaints, and organized events for large groups. My ability to prioritize tasks and delegate responsibilities has been instrumental in ensuring smooth operations. I am committed to maintaining high standards of service and adhering to regulations, including GDPR and safeguarding policies.

Experience

Work history, roles, and key accomplishments

Current

Reception Supervisor with Duty Manager

Current

The Grand Hotel Llandudno

Oct 2022 - Present (2 years 8 months)

Supervised reception operations, training staff on Opera V5 and Opera Cloud systems while managing guest queries and resolving payment issues. Demonstrated versatility by assisting across various departments including Housekeeping and Bars, ensuring smooth hotel operations and strict adherence to GDPR.

Opera Cloud Customer Service Payment Processing Conflict Resolution Event Management GDPR Compliance Staff Training Problem Solving

Supervisor

Pavers

Mar 2022 - Aug 2022 (5 months)

Managed and motivated a retail team to achieve sales targets, effectively resolving customer complaints and handling financial transactions including cashing up and banking. Successfully up-sold products and organized stock, ensuring optimal store presentation and sales opportunities.

Team Management Sales Upselling Inventory Management

Sales Assistant

Clarks

May 2021 - Jan 2022 (8 months)

Assisted customers with in-store purchases and online orders, ensuring a positive shopping experience. Maintained store cleanliness in line with regulations and organized stock efficiently on the shop floor and in the stock room.

Sales Customer Service Product Knowledge

Cafe Assistant

West Shore Beach Cafe

Jul 2019 - Sep 2019 (2 months)

Assisted with daily cafe operations, serving customers and maintaining cleanliness standards. Gained foundational experience in a fast-paced food service environment.

Customer Service Teamwork

Education

Degrees, certifications, and relevant coursework

The Open University

Access Course, Health and Social Care, Psychology, Social Sciences

Currently undertaking a part-time access course with The Open University, focusing on Health and Social Care, Psychology, and Social Sciences. This program is designed to develop and expand learning in these interdisciplinary fields. The course aims to provide a pathway for further academic pursuits.