Ellie Wilkinson
@elliewilkinson
Dedicated customer service professional with strong problem-solving skills.
United KingdomWhat I'm looking for
I am a hard-working and motivated individual with extensive experience in customer service. My current role as a Reception Supervisor at The Grand Hotel Llandudno has allowed me to develop a diverse skill set, including staff training, effective communication, and problem-solving in high-pressure situations. I thrive in fast-paced environments and enjoy taking on new challenges.
Throughout my career, I have successfully managed teams, resolved customer complaints, and organized events for large groups. My ability to prioritize tasks and delegate responsibilities has been instrumental in ensuring smooth operations. I am committed to maintaining high standards of service and adhering to regulations, including GDPR and safeguarding policies.
Experience
Work history, roles, and key accomplishments
Reception Supervisor with Duty Manager
The Grand Hotel Llandudno
Oct 2022 - Present (2 years 8 months)
Supervised reception operations, training staff on Opera V5 and Opera Cloud systems while managing guest queries and resolving payment issues. Demonstrated versatility by assisting across various departments including Housekeeping and Bars, ensuring smooth hotel operations and strict adherence to GDPR.
Supervisor
Pavers
Mar 2022 - Aug 2022 (5 months)
Managed and motivated a retail team to achieve sales targets, effectively resolving customer complaints and handling financial transactions including cashing up and banking. Successfully up-sold products and organized stock, ensuring optimal store presentation and sales opportunities.
Sales Assistant
Clarks
May 2021 - Jan 2022 (8 months)
Assisted customers with in-store purchases and online orders, ensuring a positive shopping experience. Maintained store cleanliness in line with regulations and organized stock efficiently on the shop floor and in the stock room.
Cafe Assistant
West Shore Beach Cafe
Jul 2019 - Sep 2019 (2 months)
Assisted with daily cafe operations, serving customers and maintaining cleanliness standards. Gained foundational experience in a fast-paced food service environment.
Education
Degrees, certifications, and relevant coursework
TUThe Open University
Access Course, Health and Social Care, Psychology, Social Sciences
Currently undertaking a part-time access course with The Open University, focusing on Health and Social Care, Psychology, and Social Sciences. This program is designed to develop and expand learning in these interdisciplinary fields. The course aims to provide a pathway for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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