Open to opportunities

Adrian Nowacki

@adriannowacki

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Dynamic hospitality professional with expertise in guest relations and operations.

United Kingdom

Message

What I'm looking for

I am looking for a role that values exceptional guest experiences and offers opportunities for career growth.

I am a dynamic and results-oriented hospitality professional with a strong background in team leadership, guest relations, and operational management. My experience includes managing hotel operations and enhancing guest experiences while motivating teams to exceed performance targets. I have a proven track record in budget management and procurement, ensuring financial efficiency in hotel operations.

In my current role as a Supervisor at Cove Canary Wharf, I oversee daily front desk operations, train and mentor a team of receptionists, and ensure compliance with hotel policies and quality standards. My commitment to exceptional guest experiences has been recognized through high satisfaction rates and positive feedback. With a background in Computer Science, I leverage technology to streamline processes and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Cove Canary Wharf

Feb 2024 - Present (1 year 5 months)

Supervised daily operations of the front desk, ensuring smooth check-ins, check-outs, and guest inquiries. Trained, scheduled, and mentored a team of receptionists to deliver outstanding service.

Team Leadership Guest Service Budget Management Operational Management Staff Training

Receptionist

Cove Canary Wharf

Jul 2022 - Present (3 years)

Oversaw front desk operations, managing check-ins, check-outs, and handling reservation inquiries with professionalism. Provided detailed and personalized information about hotel amenities, local attractions, and transportation options to enhance guest experiences.

Data Protection Communication

Waiter

Sushi Restaurant

Apr 2022 - Present (3 years 3 months)

Delivered an outstanding dining experience by attentively serving customers, addressing their needs, and managing special requests. Accurately recorded orders, communicated with kitchen staff, and ensured timely delivery of meals.

Customer Service Order Management Food Safety Team Collaboration Mentoring

Retail Assistant

Sainsbury's

Aug 2019 - Present (5 years 11 months)

Operated tills efficiently, ensuring accurate cash handling and providing a seamless checkout experience for customers. Replenished stock on shelves, maintained organized displays, and ensured product availability to meet customer demands.

Stock Management Merchandising Teamwork

Education

Degrees, certifications, and relevant coursework

Online High School

High School Diploma, General Studies

Grade: Mathematics - 83%, Biology - 75%, Chemistry - 72%, Physics - 77%, Geography - 75%, History - 89%, Computer Science - 96%, Social studies - 93%

Completed high school education with a strong focus on science and technology subjects. Achieved high marks in Computer Science, History, and Social Studies.

London South Bank University

Bachelor's degree, Computer Science

Completed a comprehensive curriculum in Computer Science, gaining foundational knowledge and practical skills in the field. Focused on various aspects of computing to prepare for a technology-driven career.

London South East Colleges

BTEC, Information Technology

Grade: Merit, Merit

Undertook a BTEC qualification in Information Technology, developing practical skills and theoretical understanding in the field. Achieved Merit, Merit.