Open to opportunities

Ellis Blyth

@ellisblyth

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Experienced customer service professional with strong leadership skills.

United Kingdom

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What I'm looking for

I am seeking a challenging opportunity that allows me to leverage my skills in a dynamic environment, focusing on customer service excellence and team leadership.

I am a confident and enthusiastic professional with over 10 years of experience in customer-facing roles within the hospitality and retail sectors. My career has been marked by a proven ability to deliver exceptional service, resolve complex issues, and lead teams to success. I thrive in dynamic environments and consistently exceed expectations, making me a valuable asset to any organization.

In my most recent role as a Customer Assistant at Phoenix Bowl LTD, I enhanced the visitor experience by efficiently managing shoe rentals and lane assignments while proactively resolving customer issues. My leadership experience as a Shift Leader at Lord Nelson Hotel involved managing reception operations and ensuring compliance with safety regulations, particularly during the challenging COVID-19 pandemic. I am passionate about leveraging my strong communication, problem-solving, and leadership skills to drive organizational success.

Experience

Work history, roles, and key accomplishments

Customer Assistant

Phoenix Bowl LTD

Mar 2022 - Feb 2025 (2 years 11 months)

Delivered outstanding customer service, consistently enhancing the visitor experience by efficiently managing shoe rentals and lane assignments. Proactively resolved customer issues and technical malfunctions with bowling lanes, minimizing disruptions and maximizing customer satisfaction.

Customer Service Stock Management Team Collaboration

Shift Leader

Lord Nelson Hotel

Jun 2019 - Jan 2025 (5 years 7 months)

Managed all aspects of reception operations, including secure cash handling, safe administration, and efficient check-in/check-out procedures. Provided exceptional customer service, promptly addressing inquiries, resolving complaints, and consistently exceeding guest expectations.

Customer Service Fire Safety Stock Rotation

Retail Assistant

Home Bargains

Oct 2018 - Jun 2019 (8 months)

Provided efficient and friendly service to a high volume of customers, accurately processing transactions and managing cash. Maintained optimal stock levels, ensured a clean and safe shopping environment, and consistently contributed to a positive customer experience.

Customer Service Stock Management Retail Operations

Education

Degrees, certifications, and relevant coursework

Pembrokeshire College

Extended Diploma, Electrical Engineering

Completed an Extended Diploma in Electrical Engineering, gaining foundational knowledge and practical skills in the field. Studied various aspects of electrical systems and engineering principles.