Open to opportunities

Tudor Corbu

@tudorcorbu

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Reliable individual with advanced communication and problem-solving skills.

United Kingdom

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What I'm looking for

I am looking for a remote customer service role that values teamwork and growth.

I am a reliable and adaptable individual with advanced communication skills and problem-solving capabilities. My unique personality allows me to work exceptionally well with people seeking help or information. I am quick to learn new software and confident in using digital tools, driven by a genuine interest in assisting others.

In my previous roles, I have demonstrated my ability to deliver friendly and efficient service, managing multiple tasks under pressure while maintaining high levels of customer satisfaction. As a Housekeeping Supervisor at Hampton By Hilton, I successfully coordinated a team of up to 15 staff, improving team morale and guest satisfaction scores. My initiative in resolving guest complaints has often led to positive feedback and retention.

With a strong foundation in customer service and management from my education at Matthew Boulton College, I am eager to start a career in remote customer service where I can apply my diverse skills and contribute positively to a team.

Experience

Work history, roles, and key accomplishments

Head Housekeeper

Grosvenor Hotel

Oct 2024 - Dec 2024 (2 months)

Developed and maintained cleaning schedules and quality control systems that increased team efficiency and improved guest satisfaction ratings. Took initiative to resolve guest complaints quickly and professionally, often going above expectations to ensure guest retention and positive feedback.

Quality Control Leadership Process Improvement

Housekeeping Supervisor

Hampton By Hilton

Sep 2022 - Oct 2024 (2 years 1 month)

Supervised a team of up to 15 housekeeping staff, coordinating daily room assignments and ensuring all tasks were completed to brand standards. Responded promptly and professionally to guest requests and complaints, ensuring swift resolution and maintaining positive guest experiences.

Team Leadership Quality Control Staff Training Problem Solving Communication Operations Management Conflict Resolution

Breakfast Team Member

Hampton By Hilton

May 2022 - Sep 2022 (4 months)

Delivered friendly and efficient service to over 100 guests during busy breakfast shifts, ensuring a welcoming and positive start to their day. Handled guest requests and resolved any complaints promptly and professionally, constantly maintaining high levels of customer satisfaction.

Customer Service Problem Solving Teamwork Time Management Communication Hospitality Multitasking

Education

Degrees, certifications, and relevant coursework

Matthew Boulton College

Unknown, Business And Management

Undertook a comprehensive Business and Management Course at Matthew Boulton College, focusing on core principles and practices within the business sector. Gained foundational knowledge applicable to various management roles and organizational functions.