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Renee Goldsmith

@reneegoldsmith

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Results-driven professional with expertise in account management and team leadership.

United States

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What I'm looking for

Seeking a challenging role that leverages my expertise in account management, team leadership, and process improvement to drive business growth and client satisfaction.

As a seasoned fitness professional with a strong background in account management and team leadership, I have consistently delivered results-driven solutions that drive business growth and client satisfaction. With a proven track record of success in developing and executing tailored wellness programs, I excel in cultivating strong relationships with clients and internal teams to understand their needs and expectations.

My expertise in process improvement and efficiency gains has enabled me to implement continuous process enhancements, maximizing client satisfaction and driving business success. As a strong communicator and team leader, I have coached and guided teams to achieve best-in-class client onboarding experiences and successful program implementations.

With a passion for staying ahead of the curve, I continuously evaluate emerging technologies, digital fitness trends, and strategies to drive company and client success. My ability to analyze performance metrics and client feedback has allowed me to identify trends and opportunities for improvement, driving increased productivity and service quality.

Experience

Work history, roles, and key accomplishments

Director of Virtual Programs & Products

Corporate Fitness Works

Oct 2022 - May 2023 (7 months)

Led technology requirement gathering sessions, driving the development of detailed product roadmaps for CFW Fit Streaming. Coached and guided a team of instructors, ensuring a best-in-class client onboarding experience and successful program implementations.

Agile Project Management Onboarding Team Leadership Process Improvement Client Success

Senior Account Manager

Corporate Fitness Works

Oct 2018 - Oct 2022 (4 years)

Managed a portfolio of 10 client accounts, developed and executed tailored wellness programs, and maintained high levels of client satisfaction. Evaluated Profit & Loss reports maintaining profitable client accounts.

Account Management Team Leadership

Account Manager

Corporate Fitness Works

Nov 2016 - Oct 2018 (1 year 11 months)

Oversaw client onboarding and implementation processes, ensuring accurate configuration of services and effective transition to ongoing support. Collaborated with clients and internal teams to address technical anomalies.

Onboarding Process Improvement Client Services Team Collaboration

Health Fitness Program Manager

Corporate Fitness Works

Jan 2012 - Jan 2016 (4 years)

Managed operations for a large-scale fitness center, consistently exceeding client expectations and enhancing staff performance. Provided leadership and mentorship to program managers.

Leadership Mentorship

Health Fitness Program Manager

L&T Health and Fitness

Jul 2011 - Jan 2012 (6 months)

Implemented innovative programs to boost fitness center utilization and provided leadership to health fitness specialists.

Leadership

Health Fitness Specialist

L&T Health and Fitness

Jan 2008 - Jul 2011 (3 years 6 months)

Provided safe and effective fitness expertise to an employee population. Teaching group exercise classes, providing personal training, creating personalized exercise programs.