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Elizabeth Ngina

@elizabethngina

Executive Virtual Assistant supporting international real estate and hospitality operations, contributing to a 70%+ increase in positive guest reviews.

Kenya

Message

I support an international real estate and hospitality client with executive, administrative, and operational work across the USA, Zimbabwe, and South Africa. I manage correspondence and follow-ups, coordinate meetings across time zones, and prepare reports and research to support business decisions.

For this client, I coordinated property and hospitality operations, including maintenance requests, reservations, and service-provider follow-ups. I also monitored Booking.com and Google Business reviews and coordinated service improvements that contributed to a 70%+ increase in positive guest reviews.

As an Executive Virtual Assistant & Project Coordinator for a UK entrepreneur and charity organisation, I coordinated stakeholder meetings, research, and follow-ups, and tracked donated resources. I also coordinated a UK product launch in Ghana and, at Dualpix Communications Limited, managed client relationships, onboarding, and issue resolution.

Experience

Work history, roles, and key accomplishments

Relationship / Client Service Manager

Dualpix Communications Limited

Managed long-term client relationships and served as the primary liaison between clients and internal teams. Coordinated onboarding, resolved issues, monitored satisfaction, and identified business development opportunities.

Customer Relationship Management Onboarding Issue Resolution Customer Satisfaction Market Research Business Development Cross Selling Upselling Tendering

Executive Virtual Assistant & Project Coordinator

UK Entrepreneur & Charity Organisation

Provided executive, administrative, and project support to a UK-based entrepreneur managing a charity alongside multiple business initiatives. Managed email, scheduling, stakeholder meetings, research, and coordination of charitable activities.

Email Management Scheduling Meeting Coordination Research Stakeholder Management Project Coordination Communication Skills Discrétion

Project Coordinator — International Product Launch

International Product Launch

Coordinated the launch and market entry of a UK-based product into Ghana, bridging UK leadership and the local implementation team. Managed logistics, research, recruitment, and sales tracking.

Logistics Coordination Market Research Recruitment Sales Tracking Communication Skills Project Coordination

Executive Virtual Assistant & Executive Operations Partner

International Real Estate & Hospitality Client

Provided executive, administrative, and operational support to a business owner overseeing real estate, residential, hospitality, and property-related ventures across the USA, Zimbabwe, and South Africa. Managed correspondence, meetings, reporting, research, and financial administration.