Laura Muchiri

Provide executive and operational support across email communication, scheduling, documentation, research, reporting, and daily business coordination. Coordinate meetings, appointments, action items, follow-ups, and competing priorities to keep tasks moving toward completion.

Managed 10+ emails daily, prioritizing requests and coordinating timely responses and follow-up. Coordinated multiple assignments and competing priorities while maintaining visibility of deadlines and deliverables.

Managed 3,000+ customer and property leads while supporting 5+ real estate agents and maintaining accurate CRM data. Managed 10+ customer chats daily, responding professionally to inquiries and supporting timely lead engagement.

Managed approximately 30+ emails and 5+ calls daily, handling 30+ customer inquiries weekly. Communicated professionally with customers, providing accurate information and escalating complex matters appropriately.

Handled 5–10 customer inquiries daily and approximately 5 emails per day, providing accurate information and follow-up. Prepared weekly reports ahead of deadlines and maintained organized records of customer requests.

Grade: Second Upper Class Honours

Bachelor of Business Administration in Project Management with Second Upper Class Honours.