Teresia wanjiru

I’m an Executive Virtual Assistant and Operations Support professional recognized for improving workflow efficiency, strengthening communication, and supporting smooth day-to-day operations through structured coordination and proactive support. I coordinate administrative workflows across fast-paced service environments while keeping multiple priorities organized and accurate.

In my current role, I coordinate calendars, meetings, and scheduling activities for multiple departmental stakeholders, reducing scheduling conflicts by 35% and improving day-to-day organization. I manage email inquiries and administrative requests, maintaining a response turnaround within 24 hours to improve communication efficiency.

I also support operational decision-making by conducting online research and preparing reports, and I handle travel logistics, accommodation, and itinerary coordination for official engagements—reducing last-minute disruptions. I prepare meeting documentation and maintain digital filing systems with 100% accuracy, reducing document retrieval time by 40%.

Previously, I served as a Business Operations & Administrative Coordinator for multiple client projects, improving workflow visibility and execution tracking while scheduling consultations, supplier coordination, site visits, and installation timelines. I managed customer communication across phone, email, and WhatsApp with response rates above 95%, maintained quotations/invoices/supplier payment and balance records with 100% documentation accuracy, and introduced follow-up systems that reduced project delays by 25%.