Mary Fernandes

Currently working as a Customer Service Representative, handling inbound calls and resolving customer queries. Provides coaching sessions to colleagues when needed.

Worked as a Warehouse Senior Operative and Quality Controller, responsible for scanning and packing books/CDs/DVDs and dealing with parcel issues. Ensured company requirements were followed by checking colleagues' work and managing teams in the absence of a Team Leader.

Served as a Customer Excellence Specialist, handling inbound and outbound calls, taking meter readings, and generating bills. Assisted customers via online chat, replied to emails, resolved complaints, and processed payments.

Worked as a Customer Service Advisor, handling inbound and outbound calls, dealing with customer queries, and taking payments. Assisted new starters in the Grad Bay as a floor walker.

Employed as a Customer Service Advisor, handling inbound and outbound calls, taking payments, and setting up payment plans. Dealt with customer queries, took meter readings, generated bills, and offered new energy tariffs.

Worked in a fulfilment role, responsible for picking, packing, and scanning items.

Served as a Customer Assistant Personal Shopper, responsible for picking and packing items, training new starters, and working on checkouts. Also involved in stacking shelves and loading/unloading products.

Worked as a Warehouse Hub Operative, responsible for picking, packing, and scanning items.

Worked as a Food & Beverage Waitress, responsible for setting up breakfast, taking orders, and processing bill payments. Also involved in tidying up tables.

Grade: B Grade

Completed studies in a range of subjects including Maths, English, Secretarial Practice, Bookkeeping, and Finance. Gained foundational knowledge in these areas.