Keana Watson
@keanawatson
I am a compassionate customer service professional specialising in healthcare call handling.
United KingdomWhat I'm looking for
I am naturally empathetic and reliable, bringing a calm, supporting presence to every role and thriving in fast-paced environments. I have delivered safe, effective call-handling as an NHS 111 Call Handler using the NHS Pathways system and supported a government backed campaign as a Customer Service Advisor.
I collaborate well with remote and onsite teams, escalate complex cases appropriately, and prioritise safeguarding and high-quality service. I am currently studying for a Bachelor's degree in Health and Social Care and seek roles where I can continue helping others and grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Red Recruitment
Supported a government-backed campaign by handling customer calls remotely during a 2-week temporary assignment, providing professional assistance and escalating complex cases to ensure timely resolution while maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
City of London
Bachelor's degree, Health and Social Care
2025 -
Pursuing a Bachelor's degree in Health and Social Care at City of London since July 2025.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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