Elisa Legni
@elisalegni
I build multilingual customer experiences, sales campaigns, and smooth front-desk operations across hospitality and wellness.
What I'm looking for
At Ana Lozano Pilates, I manage member and prospective-client communication across phone, social media, and email while coordinating bookings, instructor schedules, holidays, and general accounting. I also create service promotions and translate official communications into Italian, English, and French.
Previously, at Aqua Club Termal and Paradise Park Fun Lifestyle Hotel, I welcomed guests and members, sold services, developed promotions, improved service quality, and supported VIP customer experiences. At Paradise Park, I was promoted to Head of Sales, where I managed staff and team KPIs, created campaigns and offers, and implemented multichannel sales strategies.
I've also supported more than 10 online events across personal development, finance, and marketing, providing participant support and managing virtual rooms, audio, video, and privacy requirements.
My background includes managing family hospitality businesses, training teams, coordinating suppliers and inventory, and creating events, menus, and promotions that encourage repeat customers. I work in Spanish, Italian, English, French, and German, and I have completed training in data analysis, cybersecurity, Python, and SQL.
Experience
Work history, roles, and key accomplishments
Recepcionista y Auxiliar Administrativo
Ana Lozano Pilates
Oct 2024 - Present (1 year 11 months)
Provided direct and personalized attention to all members and potential clients via phone, social media, and email. Applied client return strategies, created promotions, translated communications, and managed reservations, schedules, and general accounting.
Education
Degrees, certifications, and relevant coursework
University of Birmingham
Master of Arts, Media, Culture and Society
2009 - 2010
Grade: Pass with Merit
Pursued a Master of Arts in Media, Culture and Society, graduating with Pass with Merit.
Università di Bologna
Bachelor of Arts, Applied Interlinguistic Communication
2005 - 2009
Grade: 100/110
Earned a Bachelor of Arts in Applied Interlinguistic Communication from the School of Advanced Modern Languages for Interpreters and Translators, with a grade of 100/110.
Availability
Location
Authorized to work in
Job categories
Skills
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