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Elisa LegniEL
Open to opportunities

Elisa Legni

@elisalegni

I build multilingual customer experiences, sales campaigns, and smooth front-desk operations across hospitality and wellness.

Spain
Message

What I'm looking for

I'm looking for a customer-facing role where I can combine multilingual service, sales, administration, event coordination, and continuous improvement to create strong client experiences.

At Ana Lozano Pilates, I manage member and prospective-client communication across phone, social media, and email while coordinating bookings, instructor schedules, holidays, and general accounting. I also create service promotions and translate official communications into Italian, English, and French.

Previously, at Aqua Club Termal and Paradise Park Fun Lifestyle Hotel, I welcomed guests and members, sold services, developed promotions, improved service quality, and supported VIP customer experiences. At Paradise Park, I was promoted to Head of Sales, where I managed staff and team KPIs, created campaigns and offers, and implemented multichannel sales strategies.

I've also supported more than 10 online events across personal development, finance, and marketing, providing participant support and managing virtual rooms, audio, video, and privacy requirements.

My background includes managing family hospitality businesses, training teams, coordinating suppliers and inventory, and creating events, menus, and promotions that encourage repeat customers. I work in Spanish, Italian, English, French, and German, and I have completed training in data analysis, cybersecurity, Python, and SQL.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Birmingham logoUB

University of Birmingham

Master of Arts, Media, Culture and Society

2009 - 2010

Grade: Pass with Merit

Pursued a Master of Arts in Media, Culture and Society, graduating with Pass with Merit.

Università di Bologna logoUB

Università di Bologna

Bachelor of Arts, Applied Interlinguistic Communication

2005 - 2009

Grade: 100/110

Earned a Bachelor of Arts in Applied Interlinguistic Communication from the School of Advanced Modern Languages for Interpreters and Translators, with a grade of 100/110.

Tech stack

Software and tools used professionally

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