Yannik Kraus
@yannikraus
Customer service expert with a degree in Law.
What I'm looking for
I'm a highly motivated individual with a strong background in customer service, having worked in a five-star hotel and a food company. I've honed my skills in providing exceptional service, managing reservations, and offering solutions to customers. With a degree in Law, I'm eager to combine my legal training with my passion for communication and digital marketing.
My experience in customer support has taught me the importance of being proactive, empathetic, and efficient. I'm confident in my ability to provide top-quality service and ensure customer satisfaction. Additionally, I possess extensive knowledge of social media, video editing, and creation, which enables me to craft compelling content and manage online presence.
I'm a quick learner, fluent in Spanish and English, and proficient in German. I hold a driving license and am available to travel. I'm excited to bring my skills and experience to a new role and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Support
Ritz Carlton
Feb 2024 - Oct 2024 (8 months)
Attend to customers, inform them of our facilities, solve complaints, manage events and control the quality of the facilities.
Customer service
Asadores Hoya Andrea
Dec 2022 - Jul 2023 (7 months)
I placed orders, attended to customer complaints and reservations, controlled inventory and managed the work team.
Education
Degrees, certifications, and relevant coursework
Yannik hasn't added their education
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