DCDiego Couto
@diegocouto
Hospitality and customer service professional specializing in guest experience and digital customer support.
SpainWhat I'm looking for
I'm a hospitality-focused customer service professional with extensive front-desk and guest-relations experience across hotels, tourism information points, and digital support roles. I combine empathy, persuasive communication and operational knowledge to deliver personalized guest experiences, manage reservations, and resolve issues both in-person and via chat, email and phone.
I have supported global digital platforms providing technical and advertising assistance, contributed product feedback to engineering teams, and managed social media and online bookings for hospitality venues. I'm motivated by learning, creative problem-solving and building trust with clients to design services around their needs.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Iberik Hoteles
Feb 2025 - Present (11 months)
Greet and assist guests, manage bookings and payments, coordinate with internal departments, promote services, and support event logistics to ensure smooth hotel operations.
Customer Representative
Teleperformance
Feb 2023 - Present (2 years 11 months)
Provided technical and product support for Meta Reality Labs (Meta Quest, Meta Portal), used Zendesk and Workplace, and contributed knowledge base guidance and product feedback.
Front Desk Receptionist
Hotel Rural Peña del Alba
Sep 2020 - Present (5 years 4 months)
Handle check-in/check-out, manage reservations, serve breakfast, provide VIP and event services, and manage social media presence for the property.
Customer Service Representative
Teleperformance
Jul 2021 - Feb 2023 (1 year 7 months)
Supported high-level clients for Facebook advertising and self-serve products via chat, email, and phone; resolved technical ad delivery issues and provided product feedback to engineering.
Tourist Information Officer
Vocces Lab
Apr 2019 - Jun 2019 (2 months)
Sold tickets and souvenirs, provided tourists with tour and city information, and handled daily accounting to support local tourism services.
Member Recruiter
ACNUR
Jul 2016 - Aug 2016 (1 month)
Volunteered to recruit new members across the city, attracting potential supporters through persuasive outreach and community engagement.
Education
Degrees, certifications, and relevant coursework
EBENEB Escuela de Negocios Europea de Barcelona
Master in Hotel Management and Tourism, Hotel Management and Tourism
2022 -
Pursuing a Master in Hotel Management and Tourism at ENEB starting December 2022.
USUniversity of Salamanca
Degree in Tourism Management, Tourism Management
2016 -
Enrolled in a Degree in Tourism Management at the University of Salamanca starting in 2016.
UVUniversidad de Vigo
Máster Dirección y Planificación del Turismo de Interior y de Salud, Tourism Planning and Management
2024 -
Enrolled in Máster Dirección y Planificación del Turismo de Interior y de Salud at the University of Vigo starting September 2024.
MSMBS Mediterranean Business School
Master in Digital Marketing and E-Commerce, Digital Marketing and E‑Commerce
2021 - 2022
Completed a Master in Digital Marketing and E‑Commerce at MBS Mediterranean Business School from January 2021 to January 2022.
UVUniversity of Vigo
Degree in Tourism, Tourism
2013 - 2015
Completed a Degree in Tourism at the University of Vigo between 2013 and 2015.
Availability
Location
SpainAuthorized to work in
Job categories
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