Aleksandra Pasiut

Assists guests with reservations, enquiries and requests, manages hotel and restaurant reservations, and resolves booking-related issues. Handles guest complaints and sensitive situations, processes payments and maintains accurate records.

Managed invoices, orders, and administrative documentation, and acted as the main point of contact for internal and external clients. Handled multilingual phone and email communication and supported day-to-day office operations.

Reviewed and analyzed web content and customer cases according to Google policies and compliance guidelines. Verified information for accuracy and consistency, investigated policy violations, and managed high-volume cases while maintaining quality standards.

Provided multilingual support via phone, email and chat, investigating technical and account-related issues. Reviewed customer accounts, assisted with troubleshooting Google Ads campaigns, and maintained accurate records.

Provided 1st line support to international clients, resolving technical issues and escalating when necessary. Troubleshot incidents in a fast-paced, SLA-driven environment and documented cases in ticketing systems.

Supported international clients with account and billing-related queries, managing communication in English and Spanish. Monitored payment processes, resolved discrepancies using SAP systems, and collaborated with internal teams.

Assisting guests with reservations, enquiries and requests by phone, email, chat and in person, providing clear and friendly support throughout their stay.

Managed invoices, orders, and administrative documentation. Acted as the main point of contact for internal and external clients.

Reviewed and analyzed web content and customer cases according to Google policies and compliance guidelines. Verified information for accuracy and consistency while documenting case outcomes.

Provided multilingual support via phone, email and chat while collecting and verifying customer information. Investigated technical and account-related issues, ensuring accurate documentation and timely resolution.

Provided 1st line support to international clients, resolving technical issues and escalating when necessary. Troubleshot incidents in a fast-paced, SLA-driven environment.