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Graziella Renzzo

@graziellarenzzo

Reservations and operations support at Playitas Resort, keeping reception workflows accurate and organized in a multicultural resort.

Spain

Message

What I'm looking for

I'm seeking reservations, back-office, operations support, data-entry, reporting, or remote administrative roles where analytical thinking and accuracy are valuable. I'm open to remote, hybrid, and on-site work.

At Playitas Resort, I support back-office coordination, reservations, reporting, and data control for reception operations. I help keep daily workflows organized and procedures consistent, while monitoring quality and identifying gaps or inconsistencies.

Previously, I managed reservations and supported site operations at Allania Resorts Neptuno, and coordinated bookings, financial tracking, and daily business operations at Vida Boa Pousada. My background also includes customer service, administrative support, and translation, backed by a Bachelor’s degree in Physics.

Experience

Work history, roles, and key accomplishments

Current

Second Receptionist Manager

Current

Playitas Resort

Jun 2026 - Present (4 months)

Support back-office and operational coordination within the reception department, ensuring procedures are followed consistently. Coordinate with colleagues and management to resolve operational issues and maintain organized workflows.

Reservations Back Office Administration Data Entry Excel Reporting Process Control Operations Coordination Documentation Problem Solving Multilingual Communication

Receptionist / Operations Support

Allania Resorts Neptuno

May 2025 - Mar 2026 (10 months)

Managed reservations, check-in/out, customer communications, and operational issue resolution. Supported site operations and coordinated with maintenance and other departments to ensure smooth daily operations.

Reservations Customer Service Operations Coordination Inventory Control Maintenance Coordination Multilingual Communication

Hotel Manager

Vida Boa Pousada

Aug 2022 - Nov 2024 (2 years 3 months)

Coordinated daily business operations, staff activities, and workflow organization. Managed financial tracking, invoices, operational reporting, bookings, and client communications.

Operations Management Financial Tracking Invoicing Reporting Booking Client Communication Digital Platforms Staff Coordination

Customer Service Agent

AtaaCars

Mar 2022 - Jul 2022 (4 months)

Provided customer support through email, chat, and phone for international clients. Managed enquiries, complaints, returns, and related documentation, and translated materials across languages.

Customer Support Email Chat Phone Documentation Translation Multilingual Communication