Open to opportunities

Elijah Thompkins

@elijahthompkins

Message

I resolve IT issues, optimize systems, and improve large-scale operational uptime.

United States

Message

What I'm looking for

I'm looking for an IT support or systems-focused role where I can troubleshoot complex issues, improve operational workflows, manage assets, and grow my skills in information systems, security, and compliance.

At Amazon, I provide Tier 1 and Tier 2 technical and remote support, resolving 95% of cases on first contact. I manage IT equipment inventory, coordinate system upgrades that reduced downtime by 30%, and maintain troubleshooting knowledge bases.

I've improved team efficiency by 25% through diagnostics and workflow optimization, reduced operational disruptions by 20% using data analytics tools, and led technical workshops that improved resolution rates by 15%. I'm completing a BBA in Information Systems while building skills in Python, C#, SQL, systems auditing, and IT compliance.

Experience

Work history, roles, and key accomplishments

Current

IT Equipment Coordinator

Current

Amazon

Nov 2023 - Present (2 years 9 months)

Provided Tier 1 and Tier 2 technical support, resolving 95% of cases on first contact. Managed IT equipment inventory, coordinated system upgrades, and authored a centralized knowledge base.

Technical Support Remote Support Troubleshooting Asset Management ITIL Documentation SOPs Python C#SQL Data Analysis Compliance Audits

Problem Solver

Amazon

Jul 2022 - Nov 2023 (1 year 4 months)

Optimized workflows using advanced diagnostics, increasing team efficiency by 25%. Administered data analytics tools to reduce operational disruptions and led technical workshops.

Problem Solving Workflow Optimization SOPs Technical Training Troubleshooting SLA Management Data Analysis

Education

Degrees, certifications, and relevant coursework

Cleveland State University

Bachelor of Business Administration, Information Systems

Pursuing a Bachelor of Business Administration in Information Systems, expected to graduate in May 2026.

Cleveland State University

Bachelor of Science, Computer Science

2022 -

Completed additional coursework in the Computer Science department, focusing on data structures, algorithms, software development, and project management.