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Bekhem Horne

@bekhemhorne

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IT Support Specialist skilled in troubleshooting and optimization, seeking full-time IT role

United States

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What I'm looking for

I am seeking a full-time role that allows me to apply my technical expertise and problem-solving skills in a collaborative IT environment.

I am a dedicated IT Client Support Specialist with a robust background in hardware and software troubleshooting, data analytics, and process optimization. My experience at Qorvo, Inc. has equipped me with the skills to conduct in-depth data analysis using SQL, Power BI, and Tableau, driving improvements in operational efficiency and product delivery.

Throughout my career, I have designed and led training programs to enhance staff development and authored standardized procedures that significantly reduce process variability. My technical expertise extends to developing internal web applications and project management which streamline interdepartmental communication and task management. I am passionate about leveraging my skills to contribute to a collaborative IT environment.

Experience

Work history, roles, and key accomplishments

Current

Client IT Specialist

Current

Qorvo, Inc

Jul 2021 - Present (4 years 1 month)

I provide IT support to over 1,000 global users, resolving hardware and software issues to maintain system uptime. I manage and analyze team performance using ServiceNow dashboards, support manufacturing and engineering by troubleshooting equipment and peripheral failures, using tools like Spotfire and Power BI to analyze data, develop labor models, and manage time-sensitive projects

SQL Power BI Tableau Data Analysis Process Optimization Technical Support Data Integrity Problem Solving Project Management ServiceNow Microsoft Project Wrike Crowdstrike

Manufacturing Tech Lead

Qorvo, Inc

Apr 2019 - Feb 2021 (1 year 10 months)

Designed and led training programs tailored to varied learning styles to improve onboarding and staff development. Authored and maintained standardized procedures to reduce process variability and improve efficiency.

Training Development Process Improvement Subject Matter Expertise

Technical Operator

Qorvo, Inc

Aug 2016 - May 2019 (2 years 9 months)

Evaluated WIP inventory and optimized production scheduling to reduce bottlenecks. Applied ergonomic and facility layout principles to enhance workflow and operator productivity.

Inventory Management Production Scheduling Workflow Optimization Productivity Improvement

Education

Degrees, certifications, and relevant coursework

Southern Methodist University

Bootcamp Certificate, Data Analytics

2023 - 2023

Completed an intensive data analytics bootcamp, gaining expertise in data analysis, visualization, and relevant tools. Developed skills in using SQL, Power BI, and Tableau for data-driven decision-making.