Dominic Marrujo
@dominicmarrujo
Motivated IT Support Specialist focused on enhancing user experience.
United StatesWhat I'm looking for
I am a motivated and detail-oriented IT Support Specialist with a strong background in troubleshooting, system optimization, and process improvement. My experience includes supporting macOS and Apple hardware, and I am adept at utilizing various IT SaaS tools such as Google Workspace, Slack, and Zoom. I have a solid understanding of cybersecurity frameworks and network security best practices, which I leverage to ensure a secure and efficient IT environment.
In my recent role at Amazon, I successfully delivered continuous improvements in productivity and efficiency, achieving an 8% increase in output through process optimization. I collaborated with cross-functional teams to troubleshoot operational challenges, leading to significant enhancements in safety compliance and workflow efficiency. My commitment to fostering a positive end-user experience drives my passion for IT support, and I am eager to contribute my skills to a dynamic team.
Experience
Work history, roles, and key accomplishments
Outbound Fluid Load Process Assistant
Amazon
Oct 2023 - Present (1 year 8 months)
Delivered continuous improvement in productivity and efficiency by optimizing processes and troubleshooting operational challenges, achieving a consistent increase in output (8% improvement in CPLH). Collaborated with team members across departments to troubleshoot and resolve issues affecting operational workflows, ensuring minimal production disruptions.
Vendor Receive Process Assistant
Amazon
Jan 2022 - Present (3 years 5 months)
Coordinated with team leads to identify and resolve workflow barriers, resulting in a department rate consistently exceeding the planned target (104% to plan). Supported technical troubleshooting related to system and workflow inefficiencies, including buffer compliance issues and FIFO standardization.
Problem Solve/ISS/Ambassador
Amazon
Aug 2019 - Present (5 years 10 months)
Trained associates in troubleshooting and resolving technical issues, with a focus on improving team efficiency and problem-solving skills. Worked cross-functionally to troubleshoot and resolve operational bottlenecks, improving departmental performance and reducing unaccounted hours by up to $15,000 weekly.
Education
Degrees, certifications, and relevant coursework
Correlation One
Training Program, Information Security Analyst
Completed a comprehensive training program focused on information security analysis. Gained expertise in cybersecurity frameworks, network security, and vulnerability assessment tools.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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