Ifeoma ichu
@ifeomaichu
Customer Success and CRM Operations specialist improving SaaS onboarding and workflows to deliver better customer outcomes.
BulgariaWhat I'm looking for
I enjoy solving problems by simplifying complex processes and helping customers get the most value from the products they use. Over the past five years, I’ve worked in international SaaS environments supporting B2B customers across onboarding, customer success, CRM operations, and technical support.
In my current CRM, Onboarding & SaaS Operations Specialist role, I partner closely with Product, Engineering, Billing, Compliance, and Customer Success teams to investigate issues, improve workflows, and deliver better customer experiences. I’m naturally curious, and that curiosity has led me to focus on CRM operations, business processes, AI-powered tools, and operational efficiency—where customer insight and operational thinking come together.
Experience
Work history, roles, and key accomplishments
Supported CRM, customer onboarding, and SaaS operations, including customer lifecycle management and marketing automation. Used Zendesk and Jira in day-to-day customer support and workflow management.
Worked as CRM, Onboarding & SaaS Operations Specialist at Brevo.
Supplier support representative
Jul 2020 - May 2022 (1 year 10 months)
Provided supplier support as a representative at CXG Business Process Outsourcing.
Education
Degrees, certifications, and relevant coursework
Varna University of Management
Bachelor's degree, International Business and Management
2019 - 2025
Cardiff Metropolitan University
International Business and Management, Business Administration and Management
Availability
Location
BulgariaAuthorized to work in
Job categories
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