Seeking to leverage my administrative expertise in a catalog administration role within the music industry, focusing on database management and process optimization.
Elana Zimmerman
@elanazimmerman
Detail-oriented music business professional with extensive administration experience.
What I'm looking for
I am a dedicated professional with a diverse background in guest services, administrative support, event coordination, and music business. My experience spans various roles across the music industry, hotel industry, and customer service environments.
Throughout my career, I have successfully managed front-end operations, trained staff, implemented efficient processes that enhance customer satisfaction, and provided extensive administrative support. My proficiency in administrative based tools and strong organizational skills have allowed me to effectively handle client requests, resolve issues, and maintain confidentiality. I am passionate about organization and continuously seek opportunities to improve and innovate within the music and entertainment sector.
Experience
Work history, roles, and key accomplishments
Night Audit
Adara Hotel
May 2024 - Present (1 year 1 month)
Responsible for guest check-ins and check-outs, managing room bookings, and processing payments. Provide information about hotel services and handle guest requests while maintaining a clean front desk area. Utilize Mews hotel management software for tracking guest preferences and issues.
Front-End Supervisor
Creekside Market
Mar 2024 - Present (1 year 3 months)
Manage and train cashiers, maintain the front-end area, and conduct daily cash deposits. Ensure customer satisfaction by enforcing company policies and handling complaints professionally.
Administrative Assistant
Wener Mgmt
Jan 2024 - Mar 2024 (2 months)
Organized the CEO's calendar, managed communications, and prepared official documents. Maintained records and supported meetings while managing office supplies and workflow.
Guest Service Agent
IHG Holiday Inn Hotel
Jul 2023 - Nov 2023 (4 months)
Greeted guests, processed check-ins and check-outs, and managed room bookings. Provided information about hotel services and handled guest requests while ensuring a clean front desk area.
Night Audit Manager
Mantra Lorne Hotel
Jan 2023 - May 2023 (4 months)
Managed guest check-ins and check-outs, handled room bookings, and processed payments. Balanced POS and cash banking while ensuring guest information confidentiality and safety.
Events + Club Operations Coordinator
This Is Blueprint
Jul 2021 - Jul 2022 (1 year)
Coordinated event projects, managed schedules, and acted as a liaison among various stakeholders. Supported event operations through budget preparation and contract execution.
Admin + Operations Manager
Tommy’s Lounge + Nightclub
Oct 2018 - Mar 2020 (1 year 5 months)
Managed administrative tasks, conducted cash audits, and oversaw employee onboarding. Coordinated meetings and maintained inventory.
Education
Degrees, certifications, and relevant coursework
Harris Institute
Honours Diploma, Arts Management
2017 - 2018
Received Harris Institute Teachers Scholarship while studying Arts Management, focusing on the business aspects of the music industry.
Capilano University
Diploma, Arts & Entertainment Management
2009 - 2011
Studied Arts & Entertainment Management, gaining knowledge in various aspects of managing arts and entertainment projects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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