Open to opportunities

Noriebell Gorospe

@noriebellgorospe

Message

Highly organized professional with expertise in customer service and administration.

Canada

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly organized and dependable professional with a strong background in customer service and administrative support. My experience as a Guest Service Specialist at Travelodge by Wyndham has honed my ability to handle guest inquiries promptly and ensure exceptional service. I pride myself on resolving customer complaints effectively and maximizing efficiency in booking transactions through expert software utilization.

Prior to my current role, I served as a Part-time Legal Assistant at Coello Law, where I delivered outstanding client support and managed clerical tasks to maintain an efficient office environment. My tenure as an Administrative Assistant at the Department of Education in the Philippines allowed me to enhance team efficiency and ensure high productivity while handling confidential inquiries with discretion. I am committed to delivering accurate results and fostering strong relationships with clients from diverse backgrounds.

Experience

Work history, roles, and key accomplishments

Current

Guest Service Specialist

Current

Travelodge by Wyndham Richmond Hill

Jan 2023 - Present (2 years 5 months)

Handled guest inquiries promptly, ensuring exceptional service and satisfaction. Resolved customer complaints effectively, utilizing negotiation skills to find optimal solutions and maximizing efficiency in booking transactions by expertly utilizing software. Maintained accuracy and confidentiality in billing records and managed tasks independently, ensuring productivity during shifts.

Guest Service Negotiation Confidentiality

Part-time Legal Assistant

Coello Law

Apr 2024 - Present (1 year 2 months)

Delivered outstanding client support by addressing inquiries with professionalism and empathy. Managed and updated clerical and administrative tasks, ensuring a highly organized and efficient office environment. Fostered strong relationships with clients from diverse communities, improving accessibility and communication.

Empathy Clerical Client Management Communication

Administrative Assistant

Department of Education

Oct 2016 - Present (8 years 8 months)

Provided exceptional service to schools within the municipality, enhancing team efficiency through proactive support. Prepared accurate salary and benefits documentation, reviewed and analyzed reports for effective presentations, and handled confidential inquiries with discretion. Coordinated meetings, travel, and group activities, managed tasks independently, and led efforts to resolve reporting

Reports Confidentiality Meeting Management

Education

Degrees, certifications, and relevant coursework

Seneca College of Applied Arts and Technology

Diploma in Law Clerk, Law Clerk Studies

Completed a Diploma in Law Clerk, focusing on legal research, document preparation, and administrative support for legal professionals. Gained practical skills essential for legal office procedures and client communication.

PLT College, Inc.

Bachelor of Science in Business Administration, Financial Management

Activities and societies: President, College of Business Administration Student Council

Obtained a Bachelor of Science in Business Administration with a major in Financial Management. The curriculum covered core business principles, financial analysis, and strategic management.