Noriebell Gorospe
@noriebellgorospe
Highly organized professional with expertise in customer service and administration.
What I'm looking for
I am a highly organized and dependable professional with a strong background in customer service and administrative support. My experience as a Guest Service Specialist at Travelodge by Wyndham has honed my ability to handle guest inquiries promptly and ensure exceptional service. I pride myself on resolving customer complaints effectively and maximizing efficiency in booking transactions through expert software utilization.
Prior to my current role, I served as a Part-time Legal Assistant at Coello Law, where I delivered outstanding client support and managed clerical tasks to maintain an efficient office environment. My tenure as an Administrative Assistant at the Department of Education in the Philippines allowed me to enhance team efficiency and ensure high productivity while handling confidential inquiries with discretion. I am committed to delivering accurate results and fostering strong relationships with clients from diverse backgrounds.
Experience
Work history, roles, and key accomplishments
Guest Service Specialist
Travelodge by Wyndham Richmond Hill
Jan 2023 - Present (2 years 5 months)
Handled guest inquiries promptly, ensuring exceptional service and satisfaction. Resolved customer complaints effectively, utilizing negotiation skills to find optimal solutions and maximizing efficiency in booking transactions by expertly utilizing software. Maintained accuracy and confidentiality in billing records and managed tasks independently, ensuring productivity during shifts.
Part-time Legal Assistant
Coello Law
Apr 2024 - Present (1 year 2 months)
Delivered outstanding client support by addressing inquiries with professionalism and empathy. Managed and updated clerical and administrative tasks, ensuring a highly organized and efficient office environment. Fostered strong relationships with clients from diverse communities, improving accessibility and communication.
Administrative Assistant
Department of Education
Oct 2016 - Present (8 years 8 months)
Provided exceptional service to schools within the municipality, enhancing team efficiency through proactive support. Prepared accurate salary and benefits documentation, reviewed and analyzed reports for effective presentations, and handled confidential inquiries with discretion. Coordinated meetings, travel, and group activities, managed tasks independently, and led efforts to resolve reporting
Education
Degrees, certifications, and relevant coursework
Seneca College of Applied Arts and Technology
Diploma in Law Clerk, Law Clerk Studies
Completed a Diploma in Law Clerk, focusing on legal research, document preparation, and administrative support for legal professionals. Gained practical skills essential for legal office procedures and client communication.
PLT College, Inc.
Bachelor of Science in Business Administration, Financial Management
Activities and societies: President, College of Business Administration Student Council
Obtained a Bachelor of Science in Business Administration with a major in Financial Management. The curriculum covered core business principles, financial analysis, and strategic management.
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