soyi hong
@soyihong
Results-driven project manager with expertise in technology implementation.
What I'm looking for
I am a results-driven professional with over 3 years of project management experience and more than 10 years in client management. My career has been defined by my ability to oversee end-to-end project development and execution, ensuring that client communications are seamless and that unique business requirements are met. I have successfully integrated POS systems for over 500 restaurants across the US and Canada, demonstrating my capacity to lead complex technology implementations.
Throughout my career, I have led over 200 web development projects within a single year, showcasing my organizational skills and ability to manage multiple priorities effectively. My experience includes acting as chief of staff to the general manager of a 5-star hotel, where I honed my administrative support skills and developed a keen understanding of client relations in a fast-paced environment. I am passionate about delivering quality client implementations and continuously improving processes to enhance the overall client experience.
Experience
Work history, roles, and key accomplishments
Technical Onboarding Specialist
Stealth Startup
Jun 2023 - Jun 2024 (11 months)
Coordinated the implementation and user training of proprietary Food Tech for US and Canadian restaurants, focusing on POS systems and middleware. Led customization, user training, quality assurance, and provided post-implementation support.
Implementation Specialist
Real Estate Webmaster
Feb 2022 - May 2023 (1 year 3 months)
Led client implementation projects by coordinating teams, analyzing client needs, and maintaining communication. Delivered quality implementations and provided technical coaching during project handoff.
Reservation Service Associate
Shangri-La Hotel
Mar 2019 - Oct 2021 (2 years 7 months)
Supported sales processes across North America by forecasting data and collaborating globally. Managed high-profile clients, ensuring a 5-star customer experience through effective communication.
Personal Assistant to General Manager
Shinta Mani Hotel
Oct 2016 - Oct 2018 (2 years)
Managed the General Manager’s schedule and coordinated communication within the executive team. Maintained confidentiality and built personal rapport with clients.
Front Desk Agent & Manager on Duty
Blue Horizon Hotel
May 2013 - Sep 2016 (3 years 4 months)
Oversaw overnight operations, managing various forms of communication with guests. Ensured smooth operations and high-quality service.
Education
Degrees, certifications, and relevant coursework
Certified Scrum Master
Certification, Project Management
2022 - 2022
Finance Accounting
Certificate, Finance
2021 - 2021
Hospitality & Resort Management
Diploma, Hospitality Management
2014 - 2014
Travel & Business Management
Diploma, Business Management
2013 - 2013
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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