Adriana Guerra

Docketed and billed time for lawyers, prepared and reviewed client invoices, processed payments, and managed general clerical duties. Handled client and courthouse inquiries via telephone and email, screened and directed calls to appropriate lawyers or law clerks.

Managed new client intakes via phone and email, scheduled appointments and assessments, and corresponded with third parties regarding referrals. Assisted therapists with preparation for client assessments and managed clinic opening and closing procedures.

Overlooked the main switchboard, answering, screening, and routing incoming calls to correct departments. Handled inquiries, concerns, or issues with reservations by telephone and email, and actioned guest requests for upcoming reservations.

Greeted and registered guests upon arrival and departure, assigned and prepared room keys and breakfast vouchers. Handled cash, debit, and credit card payments, ensuring tills and debit terminals were balanced at the end of every shift.

Completed data entry, appointment bookings, telephone calls, and emails, and managed the intake of new referrals. Dealt directly with various insurance providers and managed patient billing and payment processing.

Completed a Diploma in Liberal Arts, focusing on a broad range of subjects to develop critical thinking and communication skills. This program provided a foundational understanding across various disciplines.