Ekim Emmanuel

Develop and execute sales strategies to achieve revenue targets, lead and motivate a sales team, and oversee key account management and contract negotiations. Implement distribution and marketing/promotional campaigns, manage financial performance, and ensure compliance with quality and regulatory requirements; achieved doubled sales revenue in the first year.

Forecast, budget, and perform variance and financial analysis, and analyze market and sales trends to identify opportunities for profit. Conduct quarterly business performance reviews and make recommendations; awarded Employee of the Year in 2020 and 2021.

Identify and develop new business opportunities, conduct market research, and manage the sales pipeline from prospecting to contract negotiation. Report findings to senior management and perform competition studies to improve market position; secured new contracts and increased revenue from 2018 to 2019.

Develop customized solutions for key clients, negotiate contracts, and grow existing customer relationships. Prepare regular progress and forecast reports using key account metrics and support sales activities including opportunity identification and deal closure.

Open and maintain customer accounts and resolve product or service issues by diagnosing complaints and providing best-fit solutions. Process customer adjustments and recommend products or services based on customer needs; reduced average call handling time and maintained high customer satisfaction.

Support customer account opening and maintenance by recording account information and resolving customer product/service problems. Assist with maintaining financial accounts, recommending potential products/services, and analyzing customer needs; handled complaints and followed up to resolution.

Earned a B.Sc. in Economics from the University of Uyo, starting in 2015.