Open to opportunities

ekaterine munjishvili

@ekaterinemunjishvili

Message

Customer Success Manager with 8+ years of experience.

Georgia

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer success expertise while fostering strong client relationships and driving business growth.

As a Customer Success Manager with over 8 years of experience, I have a proven track record in SaaS, e-commerce, and travel tech. My expertise lies in building strong client relationships and driving customer retention. I have successfully managed onboarding and integration flows for B2B customers, ensuring they receive exceptional service and support.

Throughout my career, I have achieved significant milestones, including reducing churn rates by 20% at MealMe, Inc. and achieving 30% year-over-year revenue growth through strategic upselling. My ability to gather and analyze customer feedback has allowed me to advocate for their needs, leading to product improvements and increased satisfaction. I thrive in cross-functional environments, collaborating with teams to solve complex challenges and optimize operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

MealMe, Inc.

Jun 2024 - Present (1 year 2 months)

Managed a portfolio of 45 B2B customers on a global SaaS platform, focusing on customer retention, satisfaction, and contract renewals. Led customer onboarding and API integration flows, working cross-functionally with Product, Tech, and Support teams to ensure successful implementation and go-live processes.

Customer Success SaaS API Integration HubSpot Jira Confluence Customer Retention Account Management Cross Functional Collaboration Customer Feedback Analysis

Account Manager

Booking.com

Sep 2021 - Present (3 years 11 months)

Managed and grew a portfolio of 187 strategic hotel accounts in Armenia, resulting in a 37% revenue increase YoY. Built and maintained strong customer relationships with key stakeholders, resulting in a 90% customer satisfaction rate.

Account Management Customer Relationship Management Revenue Upselling Business Development Negotiation Agile Methodologies Customer Satisfaction Product Education

Business Unit Leader Q-commerce

Glovo

Jun 2020 - Present (5 years 2 months)

Launched the Department of Q-commerce in Georgia from scratch and managed a team of 5 employees. Led top Grocery partner contract negotiation, resulting in exclusive deals with the country's top 5 Grocery shops.

Q Commerce Team Management Contract Negotiation P&L management Business Development Market Expansion Hiring Training

Account Executive

Booking.com

Jul 2018 - Present (7 years 1 month)

Account Executive Q Commerce Team Management Contract Negotiation P&L management Business Development Market Expansion Hiring Training

SME Sales Manager

Geocell

Jan 2017 - Present (8 years 7 months)

Led the contract negotiations for small and medium businesses to activate and sell corporate deals to grow the company's portfolio. Was a Top sales manager for 3 months with the highest number of closed contracts.