Looking for a job

Tiko Glunchadze

@tinatinglunchadze

Message

I lead customer operations and sales teams, improving retention, reporting, and KPI performance.

Georgia

Message

What I'm looking for

I'm looking to apply my sales leadership, customer operations, CRM, reporting, and KPI management experience in a Customer Success or Sales Operations role in SaaS.

I've led a 15+ person sales team at Marketing Lab, selling medical insurance across the UK, Australia, and Canada while coaching reps on objection handling and closing.

At Alcoretail Group, I manage retail operations averaging approximately 350,000 GEL in monthly revenue, including B2B corporate accounts. I build sales reports, track inventory and team performance, and maintain client follow-up to support repeat business and retention.

I'm applying six years of sales leadership and customer operations experience to Customer Success or Sales Operations roles in SaaS, using CRM data, reporting, and clear KPIs to drive better customer and business outcomes.

Experience

Work history, roles, and key accomplishments

Store Manager

Alcoretail Group

Jan 2022 - Dec 2026 (4 years 11 months)

Managed retail operations generating an average of ~350,000 GEL in monthly revenue, including B2B corporate accounts. Built and maintained sales reports using 1C, tracking revenue, inventory, and team performance.

Sales Reporting Inventory Management Team Management KPI Tracking Client Follow up B2B

Sales Team Leader

Marketing Lab

Jan 2020 - Dec 2022 (2 years 11 months)

Led a cross-functional sales team of 15+ reps selling medical insurance across the UK, Australia, and Canada. Monitored calls and chats to coach reps on objection handling and closing technique.

HubSpot Lead Management Call Tracking Pipeline Reporting Performance Management Coaching Sales