Open to opportunities

Bola Azab

@bolaazab

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Client-focused Account and Customer Success Manager driving retention, growth, and exceptional client experiences.

Georgia

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What I'm looking for

I am seeking a client-focused role where I can lead customer success and account management efforts, drive retention and revenue, coach teams, and improve customer experiences in a collaborative growth-oriented company.

I am a client-focused Account / Customer Success Manager with experience across sales, customer support, and operations, skilled at building long-term relationships and resolving complex issues.

I have led sales and operations teams to exceed KPIs, improved conversion rates through tailored outreach, and optimized call center processes to increase satisfaction and reduce churn.

I bring strong communication, coaching, and technical-support experience, fluency in English and Arabic, and a proven record of driving revenue and improving customer experiences.

Experience

Work history, roles, and key accomplishments

Sales Manager

NDA

Mar 2025 - Oct 2025 (7 months)

Led a sales team to exceed KPIs through coaching on client engagement and pipeline management, improving conversion rates by tailoring outreach and identifying growth opportunities from performance data.

Sales & Management Pipeline Management Client Engagement Coaching CRM Data Analysis Sales Strategy

Operations Manager

DSpro LLC

Nov 2023 - Feb 2025 (1 year 3 months)

Supervised call center operations to ensure service quality and compliance, trained and mentored agents to improve performance and reduce churn, and developed process workflows to increase customer satisfaction.

Call Center Operations Process Improvement Quality Assurance Customer Experience Compliance Workflow Optimization

English Language Teacher

Nile Union Academy

Aug 2021 - Sep 2022 (1 year 1 month)

Designed and delivered engaging ESL lesson plans that increased student engagement and retention, built strong relationships with students and parents, and applied communication and coaching skills transferable to client onboarding.

Curriculum Design Lesson planning Student Engagement Communication Coaching Parent Relations Classroom Management Training

Technical Support Agent

Vodafone UK

Jul 2020 - Jul 2021 (1 year)

Handled technical issues for a high-volume customer base with strong resolution rates, provided clear empathetic communication to de-escalate issues and retain customers, and maintained user accounts to ensure security and access.

Technical Support Troubleshooting Customer Retention Empathetic Account Management Customer Escalation

Education

Degrees, certifications, and relevant coursework

Ilia State University

Bachelor of Science, Engineering

2023 -

Pursuing a Bachelor of Science in Engineering at Ilia State University from September 2023 with coursework in engineering fundamentals and related technical subjects.