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Yaraslau Rakutau

@yaraslaurakutau

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Senior Partnerships & Customer Success Manager driving revenue growth through strategic partnerships and analytics.

Georgia

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What I'm looking for

I’m looking for a remote-ready commercial role where I can own partner/account lifecycles—renewals, upsells, and churn mitigation using forecasting and data-driven account health.

I’m a Senior Account & Partnerships Manager with 7+ years in B2B SaaS/SaaS-like platforms, consistently managing Tier 1–3 client portfolios and delivering measurable growth. I’ve driven >8x revenue growth for key accounts, built repeatable account lifecycle execution, and contributed to €2M+ in client compensation while supporting dispute resolution and churn mitigation across complex partner relationships.

At SOFTSWISS, I led and scaled a team of 8 partnerships managers, maintaining +20–30% YoY revenue growth, and standardized partnerships management practices for better retention visibility and operational consistency. I also optimized commercial terms across 10+ partner agreements (increasing margin by 1–3% per deal) and redesigned partner onboarding workflows to reduce time-to-launch by 60%, accelerating revenue realisation; earlier, I owned a portfolio of 20 key partners with €100M+ annual transaction volume, delivered x8 revenue growth through upsell initiatives and product expansion, led 35+ renewals/negotiations, and negotiated compensation agreements mitigating fraud-related losses and securing €2.0M+ in client compensation.

Experience

Work history, roles, and key accomplishments

Partnerships Manager Team Lead

Softswiss

Sep 2023 - Sep 2025 (2 years)

- Led and scaled a partnerships team of 8, maintaining +20–30% YoY revenue growth across the portfolio.
- Standardised partnership practices, optimised commercial terms across 10+ agreements (improving margins by 1–3% per deal), and redesigned onboarding to reduce time-to-launch by 60%.

Team Leadership Partnerships Management Account Growth Partner Onboarding Revenue Forecasting QBRs Stakeholder Management

Partnerships Manager

Softswiss

Nov 2019 - Sep 2023 (3 years 10 months)

Owned a portfolio of 20 key partners, contributing to €100M+ annual transaction volume and driving retention and expansion across the partner lifecycle. Delivered x8 revenue growth on key accounts, led 35+ renewals and contract negotiations (including €1.0M+ monthly cost reduction), and secured €2.0M+ in client compensation while mitigating fraud-related losses.

Account Management Renewals Contract Negotiation Account Health Monitoring QBRs Cross Functional Collaboration

Customer Success Specialist

Onde App

Jan 2018 - Nov 2019 (1 year 10 months)

Managed day-to-day customer communication and support, handling 30+ requests daily while supporting onboarding and early-stage adoption. Collected and structured product feedback and partnered with Product and Engineering to resolve issues and improve retention drivers.

& Customer Success Customer Support Onboarding Retention Product Feedback Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Belarusian State University

Bachelor of Science in International Law, International Law (Private International Law)

2011 - 2016

Completed a Bachelor of Science in International Law with a specialization in Private International Law at Belarusian State University in Minsk.

Belarusian State University (BSU)

Bachelor of Science in International Law, International Law (Private International Law)

2011 - 2016

Earned a Bachelor of Science in International Law at Belarusian State University (Faculty of International Relations), specializing in Private International Law, from 2011 to 2016.