Ioanna Lashkhia
@ioannalashkhia
I grow B2B accounts through proactive customer success, cross-functional delivery, and trusted client relationships.
GeorgiaWhat I'm looking for
At Kaya, I manage 50+ B2B HVAC accounts, maintain 95%+ customer satisfaction, and increased repeat business by 20–25% through proactive follow-ups, account reviews, and tailored commercial proposals.
I've also improved financial accuracy at OnWay, supported high-volume patient operations at Prime Lab, and built my customer service foundation at Degusto. I bring experience resolving escalations, coordinating cross-functional teams, and creating reliable customer experiences.
Experience
Work history, roles, and key accomplishments
Sales Manager
Kaya
Jan 2022 - Present (4 years 8 months)
Managed a portfolio of 50+ active B2B accounts, ensuring 95%+ on-time project delivery and resolving escalations. Increased repeat business by 20-25% through proactive account management and prepared 30-40 customized proposals monthly.
Financial Operations Assistant
OnWay
Jan 2022 - Dec 2022 (11 months)
Performed daily financial reconciliation for 150-170 courier accounts, reducing discrepancies by 10-15%. Investigated payment issues and reviewed receipts to ensure accuracy.
Administrator
Prime Lab
Jan 2020 - Dec 2022 (2 years 11 months)
Processed 300-400 patient registrations daily and communicated with patients and clinics to resolve inquiries. Maintained 95%+ accuracy in medical records and test result reporting.
Customer Service Associate
Degusto
Jan 2019 - Dec 2020 (1 year 11 months)
Delivered personalized customer service, processed orders and payments, and collaborated with team members to ensure efficient operations. Achieved 90%+ customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Business and Technology University
Bachelor of Business Administration, Finance
2017 - 2021
Bachelor of Business Administration in Finance from Business and Technology University, completed from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Social media
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