Ekaterina T
@ekaterinat
Reliable Customer Support Specialist with 5+ years of experience.
What I'm looking for
I am a reliable and detail-oriented Customer Support Specialist with over 5 years of experience in customer-facing and operational roles. My background in finance has equipped me with strong analytical skills, allowing me to handle high-volume communication effectively while maintaining clear documentation. I thrive in fast-paced environments and adapt quickly to international settings, making me an asset to any global team.
In my recent role as an Online Food Delivery Coordinator, I managed daily communication with customers, delivery staff, and suppliers, ensuring order accuracy and timely issue resolution. My previous experience as a Customer Support Agent in the travel industry honed my ability to process inquiries and resolve issues efficiently, maintaining high satisfaction ratings from clients. I am now seeking a long-term remote role where I can contribute my skills and grow within a dynamic organization.
Experience
Work history, roles, and key accomplishments
Online Food Delivery Coordinator
Independent Entrepreneur
Jan 2022 - Present (4 years)
Managed daily communication with customers, delivery staff, and suppliers. Processed and tracked orders via Telegram, Google Sheets, and messaging apps, handling inventory, order accuracy, payments, and issue resolution.
Customer Support Agent
Tour Agency
Jan 2020 - Dec 2021 (1 year 11 months)
Processed online travel inquiries and booking requests in Russian, communicating with clients via chat and email (Google Workspace). Resolved payment and reservation issues, assisted with itinerary changes, and maintained response SLA and accurate client data records.
Financial Manager
Small Business
Jan 2015 - Dec 2020 (5 years 11 months)
Managed cash flow, budget planning, and financial reporting, maintaining financial documents and ensuring accuracy for audits. Created and tracked KPIs to optimize operational efficiency.
Education
Degrees, certifications, and relevant coursework
Financial University
Bachelor's Degree, Finance
2011 - 2015
Grade: Honors
Graduated with Honors from the Financial University in Russia, specializing in Finance. Developed strong analytical and financial management skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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