Binh Hoang

Efficiently manage and resolve user tickets and chat inquiries, ensuring a swift and accurate response to customer needs. Develop and maintain positive customer relationships by addressing feedback and inquiries across various social media platforms. Provide high-quality translation services and collaborate with service providers to resolve complex issues.

Conduct in-depth reviews of content in Vietnamese, ensuring compliance with Google's policies and quality standards. Maintain a high level of accuracy and attention to detail in proofreading and editing content.

Led and mentored a team in providing data annotation and labeling services for AI model training. Conducted training sessions and monitored team performance to ensure quality standards and project deadlines were met.

Led onboarding and training for new data collectors, conducted audits of collected data, and verified the accuracy of data entries. Oversaw data management processes and provided leadership in data visualization.

Obtain and refresh data elements using research methods, ensuring the accuracy and timeliness of core database records. Collaborate with internal teams to ensure data accuracy and completeness.

Ensured the accuracy of complex photo tags and survey responses, managed data processes, and collaborated with cross-functional teams to improve data quality.

Managed inbound and outbound communication, assisted end-users with travel bookings and other related tasks, and analyzed productivity to recommend improvements.

Performed detailed financial analysis, collected and analyzed data for business initiatives, and developed budgets and forecasts to optimize resources.

Processed accounting transactions, reviewed invoices, and contributed to process improvement initiatives, ensuring compliance with accounting standards.

Provided technical support to end-users, collaborated with technical teams to address complex problems, ensuring smooth operations and client satisfaction.

Pursued a Doctor of Public Administration, focusing on advanced public policy, governance, and administrative management principles.

Completed a Master of Business Administration, emphasizing business management, strategic planning, and organizational behavior.

Earned a Bachelor of Science in Business Administration, covering essential business principles, finance, marketing, and management.