Jane Trần

I’m a detail-oriented customer service and support professional with over 2 years of experience helping international clients through Live Chat and Email ticket systems.

I deliver empathetic, high-quality support for global B2C customers, handling complex international ticketing processes, order adjustments, and payment inquiries while coordinating with logistics teams to resolve delivery bottlenecks. I also manage and de-escalate complaints, turning negative experiences into positive outcomes and reporting insights to improve service workflows.

I’ve been recognized for strong performance and adaptability—I was successfully rehired due to prior results, seamless remote readiness, and a proven track record in client retention. In remote environments, I stay effective by using digital collaboration tools and maintaining target response times.

Alongside customer support, I coach and retain learners as an Online Academic Coach, managing a portfolio of 150+ adult learners and corporate professionals. I run 1-on-1 virtual consultations, host large-scale workshops for mixed-level audiences, and operate daily using LMS, tracking databases, and platforms like Zoom and Slack, while bringing strong communication skills supported by IELTS Academic (7.0) and Microsoft Office (Word, Excel, PowerPoint).