Ly Ly Nguyễn Hải

At Warp Technology, I manage key accounts including KITH, Saks Fifth Avenue, DoorDash, and Jollibee while coordinating customer service, shipment routing, and time-sensitive delivery operations remotely from Hanoi.

I handle 200+ daily tickets while maintaining a 95%+ SLA, resolving customer and shipment issues with clients, drivers, carriers, and internal teams. I also manage quotations, upselling, and order closing, and develop SOPs to address recurring operational challenges.

At Meliá Hotels International, I managed banquet sales for corporate, government, diplomatic, and private events of 50 to 700 guests. I led client inquiries, proposals, negotiations, contracting, and cross-functional event coordination with F&B and Operations teams.

I also supported Grand Cititel’s brand identity, visual content, social media copywriting, and website development. My background in business administration, Chinese language, and cross-cultural communication helps me work effectively across diverse clients and international teams.