I'm looking for a remote opportunity where I can contribute to a customer-focused team while continuing to grow professionally. I'm interested in Customer Success, Customer Support, Operations Support, and Virtual Assistant roles. I enjoy working in collaborative, fast-paced environments and delivering excellent customer experiences.
Open to opportunities
Uyên Thảo
@uyennguyen89
Versatile Customer Support Pro & Virtual Assistant. Experienced in startups & banking. Exceeded KPIs up to 160%. Fluent English, fully remote.
VietnamWhat I'm looking for
I am a customer-focused professional with experience in Customer Support, Customer Success, Business Development, and Operations across the banking industry and international startups.
Throughout my career, I have worked closely with customers, managed daily operations, collaborated with cross-functional teams, and built long-term client relationships. I enjoy solving problems, delivering exceptional customer experiences, and improving processes to enhance efficiency.
At OCB Bank, I consistently exceeded monthly KPIs by 120–160% and was recognized as Employee of the Quarter for delivering outstanding customer service and effectively resolving complex customer cases.
I am proactive, adaptable, and quick to learn. I work well both independently and as part of a team, and I thrive in fast-paced, remote environments. I am currently seeking full-time, part-time, or contract remote opportunities in Customer Success, Customer Support, Operations, Business Development, or Virtual Assistance with international companies.
I'm always happy to connect with professionals around the world and explore new opportunities.
Experience
Work history, roles, and key accomplishments
DC
Customer Success
Digital Marketing & Customer Engagement Company
Jun 2024 - May 2026 (1 year 11 months)
Generated new customers through Facebook Ads and livestream campaigns. Provided real-time customer support and consultations, building long-term client relationships. Collaborated with cross-functional teams to improve campaign performance and customer experience. Maintained customer records and tracked interactions to support marketing and service strategies.
SW
Executive Assistant Operations
Swop
Feb 2023 - Dec 2023 (10 months)
Promoted from Web Operations Admin to Executive Assistant to the Director. Managed executive schedules, project coordination, website operations, administrative processes, and cross-functional support. Communicated daily in English with leadership and independently handled operational priorities in a fast-paced startup.
OO
Customer Support Specialist
Orient Commercial Joint Stock Bank (OCB)
Jul 2022 - Feb 2023 (7 months)
Provided front-desk customer support before transitioning to the Corporate Debt Collection team based on performance. Managed retail and corporate accounts, negotiated repayment solutions, collaborated with cross-functional teams, and ensured policy compliance. Consistently exceeded KPIs (120–160%) and was recognized as Employee of the Quarter.
Education
Degrees, certifications, and relevant coursework
Nguyen Tat Thanh University (NTTU)
Associate Degree, Business Administration
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
VietnamAuthorized to work in
Salary expectations
18k-24k USD
Job categories
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