Open to opportunities

EJA Balagon

@ejabalagon

Message

I’m a virtual assistant and lead generation specialist focused on sales growth.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own lead generation, appointment setting, and sales support—using SEO, email marketing, and CRM tools to grow pipeline. I want a team that values coaching, measurable results, and steady improvement.

I provide lead generation and virtual assistant support, partnering with BPO teams to drive revenue. In roles spanning sales support, CSR/TSR, and virtual assistance, I handled accounts end-to-end, including appointment setting and email marketing.

I leverage SEO, social media marketing, and automation tools (HubSpot, Flodesk) alongside Notion and Slack to keep campaigns organized and results consistent. I’m proud of achievements like being “Top Agent in Sales & Customer Service,” earning Subject-Matter Expert status at VXI, and getting promoted to Team Manager at Alorica.

Experience

Work history, roles, and key accomplishments

Social Media Marketing & Design

Victory Chapel Christian Center

Jan 2023 - Jan 2025 (2 years)

Managed social media marketing and created graphic design materials to support church communications and promotional content.

Social Media Marketing Social Media Management Graphic Design Content Creation Canva Adobe Creative Suite Brand Promotion

English and Math Teacher

Raisul Tuition Center

Jan 2022 - Jan 2023 (1 year)

Taught English and Math, including instruction on different genres (fiction, non-fiction, poetry) and reading comprehension of more complex texts. Supported students through structured classroom teaching and comprehension practice.

English Teaching Math Lesson planning Reading Comprehension Literary Genres Instruction Classroom Instruction Student Support

Sales Representative (Helmets)

DCR Moto

Jul 2022 - Oct 2022 (3 months)

Sold ROYAL helmets as a sales representative, handling customer inquiries and completing helmet sales.

Helmet Sales (ROYAL)Sales Representative Customer Service Product Knowledge

Senior Representative / Team Manager

Alorica

Jan 2021 - Jan 2022 (1 year)

Handled T-Mobile sales accounts as a Senior Representative and Team Manager, consistently exceeding monthly sales quotas by 110%. Promoted to Team Manager based on performance and execution.

T Mobile Sales Sales Quota Team Leadership Customer Service Communication Skills Sales & Account Management

Sales Representative (SME)

VXI Global Inc

Jan 2018 - Jan 2021 (3 years)

Managed SiriusXM sales accounts and supported email marketing for Uber Eats. Built strong client relationships and was promoted to Subject-Matter Expert (SME).

SiriusXM Email Marketing Lead Generation Client Relationships CRM Notion Slack Customer Satisfaction

Sales Representative

Teleperformance

Jan 2016 - Jan 2018 (2 years)

Handled Expedia travel account sales and developed strategic sales plans to expand the customer base and increase market share. Received top-agent recognition for sales and customer service across BPO engagements.

Expedia Sales Strategy Customer Service Quickbooks HubSpot Flodesk CRM Email Marketing

CSR / TSR / Sales

Sutherland Global Services

Jan 2025 - Present (1 year 3 months)

Handled a Directv Stream sales account by offering premium channels including MGM+, Paramount+, HBO, STARZ, and Cinemax. Drove customer subscriptions through CSR/TSR sales support.

Sales & Account Management Customer Service Directv Stream Sales Telecommunications Sales Product Knowledge