Looking for a job

rose ann gamalo

@roseanngamalo

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Experienced sales and customer-care professional specializing in virtual support.

Philippines

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What I'm looking for

I seek a remote or hybrid role in sales or customer support that values collaborative leadership, integrity, virtual operations experience, and offers opportunities for growth.

I am an experienced sales, marketing, and customer-care professional with a strong background in virtual operations and remote support. I have worked in roles spanning sales representation, virtual assistant duties, and customer service in both corporate and metaverse environments.

My experience includes lead generation, cold calling, email follow-ups, and closing sales, as well as hands-on customer troubleshooting and claims processing. I have managed virtual land curation and metaverse tours, and I have sold NFTs on OpenSea, demonstrating adaptability to emerging digital platforms.

I am proficient with CRM and contact-center tools, Microsoft Excel, Google Workspace, Citrix, Alvaria, Zoho, Twilio and common communications platforms, and I bring a positive, proactive attitude to building customer loyalty and delivering administrative support.

I seek roles that leverage my virtual operations and customer-care strengths, where collaborative leadership, integrity, and opportunities for professional growth are valued.

Experience

Work history, roles, and key accomplishments

Virtual Assistant - Veterans Advocate

Veterans Advocate Center

Aug 2025 - Dec 2025 (4 months)

Supported veterans services with calendar and email management, claims filing, counseling coordination and quality assurance for veterans benefits outreach.

Virtual Assistance Calendar Management Claims Processing Email Communication Quality Assurance Customer Support

Sales Expert Representative

Asurion

Dec 2024 - Sep 2025 (9 months)

Provided sales support for protection plans and insurance, processed claims and used Citrix/Alvaria tools to close sales and assist customers with policies.

Sales Claims Processing Citrix Customer Service Data Entry Time Management Attention To Detail

Customer Care Representative

iQor

Oct 2023 - Aug 2024 (10 months)

Handled customer inquiries and troubleshooting using CRM and support tools, resolved issues to build customer loyalty and maintained quality service metrics.

Customer Support Troubleshooting CRM Tools Microsoft Excel Communication Quality Assurance Zendesk Alvaria (Support Platforms)Time Management

Virtual Operation Manager

Decentraland Operator

Jan 2022 - Oct 2023 (1 year 9 months)

Managed virtual land curation, coordinated metaverse meetings and tours, and handled NFT listing/sales as an OpenSea agent while generating social media leads.

Virtual Events Customer Engagement

Sales & Marketing Specialist

Vuco Digital Inc.

May 2021 - Jan 2022 (8 months)

Performed cold outreach, lead generation and email follow-ups to drive sales; supported virtual assistant tasks and marketing campaigns, contributing to pipeline growth during tenure.