EREfren Reyes
@efrenreyes
Customer-focused sales and service professional with music teaching background.
NicaraguaWhat I'm looking for
I am a customer service and sales professional with over three years of experience improving company sales and retaining customers through effective communication and problem resolution.
I have worked as a customer service, retention agent and sales agent handling inbound and outbound calls, processing payments, updating accounts and retaining customers seeking to cancel services.
In addition to my customer-facing roles, I designed and implemented engaging piano curricula for students aged 11 and up, teaching music theory, piano technique and performance, demonstrating instructional ability and leadership.
I seek roles where I can apply my customer retention skills, sales experience and teaching background to deliver measurable results and contribute to team success.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
NOWBPO
Sep 2023 - Present (2 years 3 months)
Provide inbound customer service and retention support, handling calls about extended car warranties, processing payments, updating accounts, and retaining customers who call to cancel service.
Sales Agent
Accedo Technologies
Apr 2021 - Mar 2022 (11 months)
Made outbound and inbound sales calls to qualify consumers for health insurance plans, increased enrollments by matching plans to needs and budgets, and assisted customers to maximize benefits.
Sales Representative
NOWBPO
Sep 2020 - Feb 2021 (5 months)
Searched for potential customers and sold extended car warranty services, transferred calls to specialists by vehicle make, and closed sales for partial or full coverage.
Piano Music Teacher
Self Employed
Designed and implemented piano curricula for students (age 11+), teaching music theory, instrumental technique, and performance skills to improve student proficiency and engagement.
Education
Degrees, certifications, and relevant coursework
Nicaraguan English Center
Certificate, English (Communicative)
2020 - 2021
Completed 12 levels of communicative English through the Nicaraguan English Center from September 2020 to February 2021.
UIUniversidad Nacional de Ingeniería
Bachelor of Science, Mechanical Engineering
2002 - 2007
Completed studies in mechanical engineering at Universidad Nacional de Ingeniería between 2002 and 2007.
Availability
Location
NicaraguaAuthorized to work in
Job categories
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