Gabriel Cuadra
@gabrielcuadra
I manage customer cases, documentation, and account records across telecom, banking, and utilities.
NicaraguaWhat I'm looking for
I've supported customer operations at Ibex, Concentrix + Webhelp, and Foundever, handling account creation, troubleshooting, case documentation, and sensitive account information across telecom, utilities, and banking.
At Ibex, I processed retention back-office cases from intake through resolution and later supported an internet service provider by gathering and verifying customer information to resolve issues on first contact. I maintain accurate records, clear case notes, and structured follow-up throughout high-volume workflows.
Earlier in my career, I managed client requests and design delivery for branding and print projects, building a practical foundation in client communication, approvals, and detail-oriented execution.
Experience
Work history, roles, and key accomplishments
Tech Support
Ibex
Jun 2024 - Jul 2026 (2 years 1 month)
Handled account creation, troubleshooting, and case documentation for an internet service provider, ensuring accurate records for each customer interaction. Gathered and verified customer information to resolve issues on first contact, reducing follow-up cases.
Tech Support
Concentrix + Webhelp
Mar 2023 - Jan 2024 (10 months)
Supported commercial and premium accounts, documenting device and service issues to ensure continuity for business clients.
Soft Sales and Retention Agent
Concentrix + Webhelp
Jul 2022 - Jan 2023 (6 months)
Reviewed account details and service history to identify retention solutions for a Texas-based electric utility.
Retention and Back Office Agent
Ibex
Sep 2020 - Jun 2022 (1 year 9 months)
Processed and followed up on back-office cases for the Retention department, maintaining accurate case files from intake through resolution. Assisted retail store members directly, providing clear explanations and documenting outcomes.
Customer Service Representative
Foundever
Nov 2018 - Feb 2020 (1 year 3 months)
Handled inbound calls for banking customers, verifying account information and documenting each interaction per compliance requirements.
Graphic Designer
Navarro's
Jan 2011 - Apr 2018 (7 years 3 months)
Managed client requests from intake through final design delivery, coordinating details and approvals for each project.
Graphic Designer
Diseño Centro
Jan 2006 - Dec 2010 (4 years 11 months)
Coordinated branding and print projects end-to-end, including client specifications and production details.
Education
Degrees, certifications, and relevant coursework
Colegio Parroquial San Rafael No. 1
High School Diploma, General Studies
Completed high school education at Colegio Parroquial San Rafael No. 1 in 2005.
Colegio Vocacional Adventista de Nicaragua (COVANIC)
Elementary School, General Studies
Completed elementary education at Colegio Vocacional Adventista de Nicaragua in 2000.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
Interested in hiring Gabriel?
You can contact Gabriel and 90k+ other talented remote workers on Himalayas.
Message GabrielGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
