Samantha Morales

I am a senior customer service representative with extensive experience leading sales operations, managing escalations, training team members, and maintaining accurate records to meet daily goals and reporting requirements. I bring strong problem-solving, critical thinking, active listening, and multitasking abilities, and I consistently deliver timely results within busy customer-facing environments.

Currently pursuing a bachelor's degree in Fashion Design, I combine practical customer-service leadership with creative interests and steady professional growth. I am adaptable, organized, and empathetic, and I take ownership of responsibilities while supporting colleagues and improving processes.