Open to opportunities

sofia leon

@sofialeon

Message

Enthusiastic music professor with strong organizational and communication skills.

Nicaragua

Message

What I'm looking for

I am looking for a role that allows me to utilize my teaching and administrative skills while fostering a collaborative and supportive work environment.

I am a dedicated and self-motivated professional with a passion for music education and a strong background in customer service. My experience as a professor at Fesincro Music Academy has allowed me to develop tailored lesson plans that cater to the individual needs of my students, ensuring they achieve their academic goals. I take pride in my ability to create engaging learning environments that foster creativity and critical thinking.

Throughout my career, I have honed my skills in communication and collaboration, working effectively in team settings and adapting to various challenges. My previous roles in customer service and administrative support have equipped me with the ability to manage multiple tasks efficiently while maintaining a focus on quality and client satisfaction. I am committed to continuous improvement and professional development, always seeking opportunities to enhance my skills and contribute positively to my workplace.

Experience

Work history, roles, and key accomplishments

Legal Administrative Assistant

1-800 Injured

Jan 2023 - Present (2 years 8 months)

Managed schedules for multiple attorneys, coordinating and scheduling medical appointments for clients. Conducted follow-ups with clients to ensure timely collection of required documents and addressed case-related inquiries.

Scheduling Client Communication Document Management Administrative Support

Call Center Agent

Universal Work Force/Call Center

Jan 2022 - Present (3 years 8 months)

Generated leads and consistently met or exceeded sales goals. Prepared weekly and monthly reports to track performance.

Lead Generation Sales Reporting Customer Service Communication CRM Software

Professor

Fesincro Music Academy

Jan 2019 - Present (6 years 8 months)

Planned and prepared lessons tailored to individual pupils' needs and examination syllabuses. Taught music theory, aural skills, and practical techniques to pupils.

Music Education Lesson planning Music Theory Aural Skills Teaching Curriculum Development

Customer Service

Batidos Pitaya

Jan 2017 - Present (8 years 8 months)

Assisted with cash system management to improve tracking of cash and product income. Managed the entire inventory of each product as a primary contact.

Inventory Management Customer Service Product Management Sales

Wait Staff

Don Papa's Restaurant

Jan 2011 - Present (14 years 8 months)

Provided excellent wait service to ensure customer satisfaction, taking customer orders and delivering food and beverages. Made menu recommendations to enhance the dining experience.

Customer Service Order Taking Food Service Hospitality Communication