Carlos Berrios

I am a customer success and technical support specialist and self-trained English teacher with hands-on experience across BPO and education settings.

I have worked as a CS agent, retention specialist and customer care expert, helping clients meet business needs and maintain satisfaction during roles in Xperts OneLink, SiTEL and Ibex.

I deliver high-quality service while meeting KPI standards, and I am proficient with Microsoft Excel, Word, PowerPoint, Outlook, Cisco Meraki and basic networking; I bring adaptability, creativity and strong teamwork to every role.

I am motivated to keep learning, to help businesses grow, build durable client relationships, and contribute practical technical and teaching skills to a collaborative team.