Keylene Joseph

I am a dedicated customer service representative with extensive experience in sales and support roles. My journey began as an Appointment Setter at Nexus Teleservices, where I honed my communication skills by introducing insurance products to potential customers and assisting them with their coverage issues. This role laid the foundation for my passion for helping others and solving problems efficiently.

In my most recent position at Paricus, I provided technical support for mobile services, assisting over 20 customers daily. My ability to translate complex technology concepts into accessible language has been crucial in ensuring customer satisfaction. I take pride in my organizational skills and my capacity to manage a team of customer service agents, guiding them to deliver exceptional service. I am committed to continuous improvement and thrive in high-pressure situations, always aiming to exceed customer expectations.