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@bryanarteaga
Customer service professional with strong problem-solving and leadership skills.
I am a dedicated customer service professional with experience in sales and technical support. My journey began at Sitel, where I provided premium customer service and efficient solutions for sales accounts. I excelled in resolving website login issues and creating consumer profiles on Salesforce, ensuring high-quality standards in every interaction.
As a Mentor and Team Leader, I honed my leadership skills by handling supervisor calls and guiding my team to meet performance metrics. My ability to multitask and manage time effectively allowed me to coordinate daily tasks across various departments, ensuring client requirements were met promptly. I am passionate about fostering teamwork and providing constructive feedback to help agents improve their performance.
Currently, I am expanding my skill set in the healthcare sector as an Insurance Verifier, where I check patient appointments and verify insurance coverage. My attention to detail and accuracy are crucial in this role, as I ensure that all necessary documentation is processed efficiently. I am eager to continue growing in my career and take on new challenges that allow me to leverage my skills in customer service and administration.
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Work history, roles, and key accomplishments
Landmark Recovery
May 2023 - Jun 2023 (1 month)
Posted job listings and filled out job details accurately. Sent offer letters to candidates and ensured compliance with company standards.
Landmark Recovery
May 2023 - May 2023 (0 months)
Transitioned employee records to a new platform, ensuring accurate documentation and organization of files for 4036 employees.
Reach
Apr 2023 - May 2023 (1 month)
Checked patient appointments and insurance coverage using software. Made outbound calls to verify benefits and processed claims.
Sitel
Jun 2022 - Dec 2022 (6 months)
Led teams and coordinated resources to meet business needs, involving various departments. Provided feedback to agents and managed time card payments.
Sitel
Dec 2021 - Jun 2022 (6 months)
Handled supervisor calls and provided problem-solving solutions to customers. Led agents to meet metrics and coordinated teamwork across departments.
Sitel
Aug 2020 - Dec 2021 (1 year 4 months)
Provided premium customer service and technical support for a sales account, resolving website login issues and creating consumer profiles on Salesforce. Handled disputes regarding inaccuracies and fraud on credit reports.
Degrees, certifications, and relevant coursework
Programming Technician, Programming
2017 - 2017
Completed a medium-level program in Programming Technician, gaining skills in programming and technical support.
Bachelor of Science and Letters, Science and Letters
2012 - 2017
Completed a Bachelor of Science and Letters, focusing on a comprehensive education that includes various subjects and disciplines.
Software and tools used professionally
You can contact Bryan and 90k+ other talented remote workers on Himalayas.
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