Bryan Arteaga

I am a dedicated customer service professional with experience in sales and technical support. My journey began at Sitel, where I provided premium customer service and efficient solutions for sales accounts. I excelled in resolving website login issues and creating consumer profiles on Salesforce, ensuring high-quality standards in every interaction.

As a Mentor and Team Leader, I honed my leadership skills by handling supervisor calls and guiding my team to meet performance metrics. My ability to multitask and manage time effectively allowed me to coordinate daily tasks across various departments, ensuring client requirements were met promptly. I am passionate about fostering teamwork and providing constructive feedback to help agents improve their performance.

Currently, I am expanding my skill set in the healthcare sector as an Insurance Verifier, where I check patient appointments and verify insurance coverage. My attention to detail and accuracy are crucial in this role, as I ensure that all necessary documentation is processed efficiently. I am eager to continue growing in my career and take on new challenges that allow me to leverage my skills in customer service and administration.