Open to opportunities

Edward S

@edwards

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Experienced System Administrator with a strong background in IT support.

United States

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to implement innovative IT solutions.

I am a dedicated System Administrator with over 5 years of experience in server and network management. My career has been marked by a proven track record in the successful installation, configuration, and maintenance of computer systems. I pride myself on my problem-solving abilities and my capacity to communicate complex technical information effectively to non-technical stakeholders.

Throughout my career, I have achieved significant milestones, including streamlining system databases to enhance performance and managing the complete MS Office 365 suite for my organization. My expertise extends to configuring servers for full scalability and designing backup/restore policies that have notably reduced downtime due to hardware failures. I am well-versed in various operating systems, virtualization technologies, and cloud computing platforms, which allows me to adapt and implement solutions tailored to organizational needs.

Experience

Work history, roles, and key accomplishments

IT Support Lead and IT Specialist

Filtration Group, USA

Sep 2023 - Jun 2025 (1 year 9 months)

Provided technical support to employees and managed the company's IT systems. Collaborated with cross-functional teams to implement new technologies and improve existing systems.

Technical Support IT Systems Problem Solving Communication

IT Specialist and System Administrator

Alzheimer’s Association

Jan 2022 - Jun 2024 (2 years 5 months)

Managed the organization's entire IT infrastructure, overseeing installation and maintenance of hardware and software systems. Troubleshot technical issues and ensured network security.

Technical Troubleshooting Network Security System Administration

Technical Support Specialist

RLCanning

Jan 2021 - Dec 2022 (1 year 11 months)

Provided exceptional technical assistance to clients and maintained high levels of customer satisfaction. Troubleshot and resolved complex issues in a timely manner.

Technical Support Customer Service Problem Solving Troubleshooting Cross Functional Collaboration Process Improvement

Independent Consultant

Soybel Technical Support

Jan 2020 - Dec 2021 (1 year 11 months)

Worked with diverse clients to provide technical support and guidance, streamlining operations and optimizing systems. Addressed issues and provided customized solutions to meet client needs.

Technical Support Optimization Troubleshooting Problem Solving Custom Solutions

Computer Systems Specialist

MVTRAC

Jan 2017 - Dec 2020 (3 years 11 months)

Maintained and upgraded the company's computer systems to ensure optimal performance. Troubleshot technical issues and provided timely solutions to keep operations running smoothly.

Technical Troubleshooting Operations Support System Implementation

Systems Analyst Level 2

Grainger

Oct 2014 - Jun 2017 (2 years 8 months)

Analyzed and improved the company's IT systems to increase efficiency and productivity. Identified areas for improvement and implemented solutions that resulted in significant cost savings.

Systems Analysis Efficiency Improvement Implementation Cross Functional Collaboration

Systems Administrator Level 2

Abbott Laboratories

Jan 2010 - Dec 2014 (4 years 11 months)

Maintained and supported the company's computer systems and networks. Gained extensive experience in troubleshooting technical issues, implementing system upgrades, and ensuring IT infrastructure security.

Systems Administration Technical Troubleshooting Infrastructure Security

Kyocera Mita Master Machine Technical Specialist

Impact Networking

Jan 2008 - Dec 2009 (1 year 11 months)

Provided technical support and troubleshooting for all Kyocera Mita products. Worked closely with clients to resolve issues and ensured efficient machine operation.

Technical Support Troubleshooting Kyocera Mita Products Client Relations Technical Training

Computer Systems Engineer Level 2

Oce North America

Jan 2006 - Dec 2007 (1 year 11 months)

Designed and implemented computer systems to meet the company's needs. Collaborated with the IT department and end-users to ensure efficient and effective use of technology.

System Implementation Collaboration Data Security

Technical Support Service Engineer

Xerox Corporation

Mar 2004 - Jul 2006 (2 years 4 months)

Provided technical support and troubleshooting for Xerox products to customers and colleagues. Demonstrated dedication to providing exceptional service and strong technical skills.

Technical Support Troubleshooting Xerox Products Customer Service Team Collaboration Product Training

Education

Degrees, certifications, and relevant coursework

DeVry University

Bachelor of Science, Computer Information Systems

Grade: 4.0

Studied computer information systems, electronic circuit construction, and diagnostics of electronic schematics. Gained expertise in computer systems repair, computer networks, and system operating standards, including building computer servers and hardware components.