Open to opportunities

Austin Russell

@austinrussell

Message

Experienced IT Systems Administrator specializing in Active Directory, Office 365, and automation.

United States

Message

What I'm looking for

I seek a hands-on systems administrator role managing Active Directory and Office 365, building automation with PowerShell/Power Automate, strengthening endpoint security, and growing within collaborative, security-focused teams.

I am an experienced and resourceful IT systems administrator with 8+ years managing Active Directory, Office 365, Windows Server, virtualization, and endpoint security across enterprise and media environments. I deliver reliable Tier 2–3 support, executive support, and IT audits while working independently or within teams.

I design and implement automation using PowerShell and Microsoft Power Automate, maintain VMware/Hyper-V environments, and streamline user provisioning and lifecycle tasks to improve system efficiency and security. I focus on practical solutions that reduce toil, secure endpoints, and keep infrastructure resilient under high demand.

Experience

Work history, roles, and key accomplishments

IT Help Desk

Yum! Brands

Jul 2023 - Aug 2025 (2 years 1 month)

Provided Tier 1–2 remote support for enterprise users, administering Office 365 and Azure AD while resolving hardware/software issues and managing VPN, DUO Mobile, and SCCM group assignments.

Active Directory Office 365 Azure AD SCCM VPN PowerShell Remote Support

System Engineer

Northern Lights

Dec 2021 - Apr 2023 (1 year 4 months)

Managed Active Directory and GPOs, designed automated workflows with Microsoft Power Automate and Azure AD, maintained VMware and server/NAS infrastructure, and wrote PowerShell scripts to streamline provisioning.

Active Directory GPO PowerShell Microsoft Power Automate Azure AD VMWare NAS Automation)

Information Technology Specialist

AMC Networks

Jul 2018 - Dec 2021 (3 years 5 months)

Administered Active Directory and Office 365 (mailboxes, calendars, distribution lists), conducted IT audits and deprovisioning, supported Citrix/VPN/remote access, and used ServiceNow for incident and asset management.

Active Directory Office 365 IT Audit Citrix VPN Microsoft Teams SharePoint ServiceNow MacOS Windows

Support Technician

Ferguson Enterprises

Feb 2017 - Jul 2018 (1 year 5 months)

Supported VPN, Citrix, and Cisco softphones across regional offices, resolved network printer and mobile email issues, and provided first-line endpoint and telecom escalation support.

Network Printer VPN Citrix Softphones MobileIron Windows MacOS

Repair Agent

Best Buy

Oct 2014 - Feb 2017 (2 years 4 months)

Performed hardware diagnostics, virus removal, and OS installations for walk-in clients while providing technical troubleshooting, preventive care, and front-line customer service including POS assistance.

Virus Removal Customer Support Troubleshooting Windows