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Highly skilled Systems Administrator with extensive infrastructure experience.

United States

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What I'm looking for

I am seeking a role that challenges my skills and fosters professional growth in a collaborative environment.

I am a dedicated Systems Administrator with over 9 years of experience in enterprise-level infrastructure. My expertise lies in managing both Linux and Windows server environments, where I have successfully implemented robust security measures such as Single Sign-On (SSO) and Multi-Factor Authentication (MFA). I pride myself on my ability to optimize complex systems and ensure their reliability, which is crucial in today's fast-paced technological landscape.

Throughout my career, I have worked in various capacities, from technical support to systems administration, where I have consistently demonstrated exceptional problem-solving skills. My experience includes managing telecommunications platforms and cloud environments, such as AWS and Microsoft Azure, which has equipped me with a comprehensive understanding of disaster recovery operations. I am passionate about leveraging my skills to enhance system performance and security while contributing to the success of my organization.

Experience

Work history, roles, and key accomplishments

Current

Company Support Specialist | Systems Administrator

Current

VCSB

Aug 2023 - Present (1 year 11 months)

Operated and maintained enterprise-level systems and infrastructure supporting multiple departments across the organization. Administered Linux-based systems including configuration management, security patching, and performance tuning optimization.

Configuration Management Performance Tuning System Security Disaster Recovery SSO MFA

Systems Agent | Technical Infrastructure Support

Geek Squad - Best Buy

Sep 2021 - Present (3 years 10 months)

Achieved 90% resolution rate for technical issues demonstrating exceptional problem-solving and troubleshooting skills. Implemented proactive system maintenance strategies reducing downtime by 20% and optimizing operational efficiency.

Technical Support Troubleshooting System Administration Maintenance Documentation Security Protocols Industry Standards

Systems Technician | Network Infrastructure Specialist

Dish Network Corp

Apr 2020 - Present (5 years 3 months)

Conducted 200+ equipment troubleshooting sessions achieving 90% first-visit resolution rate. Installed 50+ business networks ensuring seamless connectivity and enterprise-level system integration.

Network Protocols Routing Customer Service

System Programmer | Enterprise Application Developer

Zook Aviation Inc

Mar 2019 - Present (6 years 4 months)

Developed and maintained 10+ software applications achieving 99.8% bug-free code rating. Led migration of legacy systems to modern technology stack, resulting in 50% reduction in maintenance costs.

Software Development And Maintaining Applications Legacy System Migration

Systems Technical Support | Enterprise Help Desk Specialist

Floss Tech

Mar 2015 - Present (10 years 4 months)

Successfully resolved a wide range of technical issues across multiple systems achieving 98% customer satisfaction. Provided expert remote technical support to 50+ clients maintaining 95% remote issue resolution rate.

Technical Support Remote Support Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Old Dominion University

Bachelor of Business Information Systems, Information Technology

Activities and societies: Coursework: Database Management Systems, Network Administration and Security, Information Systems Analysis and Design

Completed coursework in Database Management Systems, Network Administration and Security, and Information Systems Analysis and Design. Gained comprehensive knowledge in IT infrastructure and business information systems.

Blue Ridge Community College

Associate in Engineering Technology, Engineering Technology

Activities and societies: Coursework: Electrical and Electronic Systems, Computer-Aided Design, Network Communication Principles

Studied Electrical and Electronic Systems, Computer-Aided Design, and Network Communication Principles. Developed foundational knowledge in engineering technology and computer systems.